Guest Experience Coordinator

Join Our Team!Accor Hotels is committed to delivering exceptional guest experiences. As a Hotel Guest Experience Expert, you will play a vital role in ensuring our guests feel welcome and valued throughout their stay. Key responsibilities include attending meetings and training sessions, maintaining knowledge of emergency procedures, and adhering to our...

About the Role We are seeking a highly skilled and experienced Guest Services Associate to join our exceptional Front Office Team at The Parkgate Hotel in Cardiff. As a key member of our team, you will be responsible for delivering exceptional levels of guest service, ensuring a warm and friendly welcome to the hotel, and providing a high level of service to...

Are you passionate about delivering exceptional guest experiences and driving business success? We are seeking a highly skilled and dedicated Guest Service Team Member to join our multi-site team at Novotel and Ibis Budget Cardiff Centre.Key Responsibilities:Foster strong relationships with guests to ensure their needs are met and exceeded.Provide...

At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality.We are passionate about the industry and...

Key ResponsibilitiesThe Operational Efficiency Coordinator will be responsible for improving skills and knowledge in guest-facing roles, line managing the Guest Services team, and driving exceptional guest service.You will oversee guest experience, working with security and housekeeping teams to deliver high standards of customer service, and conduct...

Company Overview:The Crown Estate is a unique business with a diverse portfolio of property, infrastructure, and retail assets. Our vision is to create exceptional experiences for our guests and visitors.About the Role:We are seeking a skilled Workplace Experience Manager to join our team in Cardiff. As a key member of our Workplace Operations, you will play...

Client Experience CoordinatorWe are seeking a Client Experience Coordinator to join our team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving issues efficiently, and exceeding sales targets.About the RoleThis is an exciting opportunity to work with a dynamic team, where no two days are the same....

Job Title: Guest Service Team LeadJob Description:As a Guest Service Team Lead at Accor, you will have the opportunity to lead a dynamic team and guide them in providing exceptional guest experiences. With a background in rooms, you will be responsible for overseeing the daily operations of the hotel and ensuring that our high standards are...

Key ResponsibilitiesWe are seeking a highly organised and customer-focused individual to join our team as a Reservations Agent. As a key member of our reservations team, you will be responsible for managing and coordinating bookings for our serviced accommodation properties.Manage incoming booking inquiries through various channels and respond promptly to...

Key ResponsibilitiesManaging Reservations: Ensure seamless and efficient booking processes by accurately entering reservation details and communicating crucial information to relevant staff members.Room Sales Optimization: Drive and optimize room sales in line with brand and hotel policies, while providing guests with a warm welcome and exceptional...

Job SummaryWe are seeking a highly motivated Guest Services Team Lead to join our team at St. David's Ltd. in Cardiff.This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and driving operational efficiency in a fast-paced shopping centre environment.The successful candidate will have experience of...

Lead the Way as a Multisite Guest Service Team LeaderAccorHotel is seeking a passionate and skilled team leader to guide our guest service teams across multiple locations. If you have a talent for ensuring exceptional guest experiences and the drive to elevate our service standards, this is your opportunity to shine.Customer RelationsProfessional techniques...

About the RoleWe are seeking a skilled Workplace Coordinator to join our team in Cardiff.Key Responsibilities:Customer Service: Provide exceptional customer care and service to all guests, visitors, and service partners, aligning with our service level agreements.Facilities Coordination: Mobilise and coordinate workplace services and facilities within the...

About the RoleThe Customer Experience Manager will be responsible for leading a team of Guest Service Representatives, providing first point of contact for stakeholders, and driving exceptional guest service.You will work closely with senior management to deliver high standards of customer service across all centre touch points, ensuring a seamless and...

OverviewA Premier Role in Event PlanningWe are seeking a highly skilled Event Coordinator to join our team at Accor. This exciting opportunity will see you play a key role in delivering exceptional events and meetings for our esteemed clients.The successful candidate will be responsible for coordinating all aspects of event planning, from conceptualization...

Activity Coordinator RoleA dynamic opportunity to make a positive impact on patients' lives as an Activity Coordinator at Priory Hospital Cardiff.About the Role:We are seeking a highly motivated and creative individual with excellent communication skills to develop and implement engaging activities that enhance patients' wellbeing and quality of life.Key...

Role OverviewWe are seeking an exceptional Reception Supervisor to join our team at Hotel Indigo Cardiff. As a key member of our front desk team, you will be responsible for delivering exceptional customer experiences, ensuring seamless guest interactions, and driving hotel operations.Key ResponsibilitiesEnsure every guest has an unforgettable experience...

Job OverviewWe are seeking a dedicated Booking Agent to join our team at Tŷ SA Serviced Accommodation. As a key member of our team, you will be responsible for managing and coordinating bookings for our serviced accommodation properties.Key Responsibilities:Respond to incoming booking inquiries through various channels (website, email, booking platforms)...

Job Overview:We are seeking a skilled Reservations Agent to join our team at Tŷ SA Serviced Accommodation. The successful candidate will be responsible for managing and coordinating bookings, delivering excellent customer service, and ensuring seamless guest experiences.Key Responsibilities:Manage incoming booking inquiries through various channels and...

Job Overview:We are seeking a skilled and dedicated Guest Service Team Member to join our team at Novotel and Ibis Budget Cardiff Centre. This multi-skilled role involves both Front Office and Food and Beverage duties, requiring the ability to multitask and work under pressure. The ideal candidate will possess excellent communication skills, a warm and...