Luxury Guest Experience Expert

3 days ago


Cardiff, Cardiff, United Kingdom Celtic Manor Resort Full time

About the Role
We are seeking a highly skilled and experienced Guest Services Associate to join our exceptional Front Office Team at The Parkgate Hotel in Cardiff. As a key member of our team, you will be responsible for delivering exceptional levels of guest service, ensuring a warm and friendly welcome to the hotel, and providing a high level of service to all guests and colleagues.

Key Responsibilities
• Ensure guests are given a warm and friendly welcome to the hotel and roomed according to department standard
• Interact with guests, embrace our latest technology, and ensure a consistent level of service is always offered from the point of arrival, through to the time of departure
• Provide a high level of service to all guests and colleagues, ensuring the provision of excellent Concierge services throughout the stay
• Have extensive knowledge of the hotel and the services provided by various outlets

What We Offer
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, including lifestyle and retail discounts for you and your family. Our career development opportunities are as unique as you are. We pride ourselves on being part of your journey every step of the way, starting on your first day where you can start your personalised in-house training pathway.

About Us
Operated on behalf of the Welsh Rugby Union, The Parkgate is located just a drop kick from Principality Stadium and is the perfect base for match days and any occasion to explore the city sights of Cardiff. Stylish innovation meets the elegance of yesteryear as Cardiff's most luxurious hotel breathes new life into two of the city's most historic buildings.


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