Multiskilled Guest Services Representative

2 days ago


Cardiff, Cardiff, United Kingdom AccorHotel Full time

Are you a customer service expert looking to join AccorHotel in Cardiff Gate

We have an exciting opportunity for a multiskilled team member to provide exceptional guest experiences and foster meaningful connections with customers while maintaining a professional demeanor.

The ideal candidate will have excellent communication skills, customer service experience, interpersonal skills, problem-solving abilities, attention to detail, flexibility, and adaptability. Additionally, they will possess basic computer skills, knowledge of hospitality operations, and professionalism. A valid driver's license and access to a reliable vehicle are also required for transportation to and from work locations.

As a front-line customer experience specialist, you will welcome guests, prioritize guest relations, anticipate needs, handle feedback, maintain brand image, inform guests, assist with food & beverage service, and handle administration tasks.

In return, you will gain career development opportunities, training, employee benefits, a dynamic work environment, and a welcoming team. We estimate the salary for this position to be around £20,000 - £25,000 per annum, depending on experience and qualifications.



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