IT Service Delivery Director

1 week ago


Cardiff, Cardiff, United Kingdom LT Harper - Cyber Security Recruitment Full time

Job Overview

We are seeking an experienced Service Delivery Director to join our team in Wales. As a seasoned professional, you will thrive on building deep relationships with customers and handholding them throughout their journey.

This role sits within the service management team and involves managing the onboarding process, servicing client needs, and developing/improving processes.

In this dynamic environment, you will work closely with Technology SMEs and have the opportunity to develop and implement new ideas.

The successful candidate will have excellent communication, presentation, and relationship-building skills, as well as project management experience.

Responsibilities

  • Onboard customers to our MSP/service
  • Continuously improve the service
  • Set up new processes, updates, and functions
  • Liaise with multiple stakeholders
  • Be the point of escalation for service issues

Requirements

  • Knowledge of service methodologies within IT or technology
  • Communication, presentation, & relationship-building skills
  • Orientated and innovative thinker
  • Project Management experience
  • MSSP, IT, Technology or Cyber industry experience - highly desirable

Estimated Salary: £50,000 - £70,000 per annum



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