Service Delivery Operations Manager

2 weeks ago


Cardiff, Cardiff, United Kingdom Creditsafe Full time
Job Overview

Creditsafe is seeking a skilled Service Delivery Team Leader to join our Production Engineering Directorate in the Cardiff office. As a key member of the team, you will be responsible for managing the day-to-day operations and ensuring high-quality service delivery to our customers.

The ideal candidate will have proven experience in an IT Support role, with excellent leadership and communication skills. Proficiency in Windows and Mac operating systems, as well as Office applications and hardware troubleshooting, is also essential.

We offer a competitive salary, company laptop, bonus scheme, 25 days annual leave, hybrid working model, healthcare, company pension, cycle to work scheme, wellbeing programme, global company gatherings, e-learning opportunities, and career progression.

This role requires a supportive and technically proficient team player who can manage multiple priorities and organize appropriately.

**Key Responsibilities:**

  • Manage and oversee the Deskside Engineering team
  • Explore and encourage the use of Artificial Intelligence (AI) within the team
  • Develop and enhance training resources to improve staff's ability to self-service
  • Serve as a point of escalation for service issues
  • Mentor team members for professional development
  • Collaborate with other departments to align service management activities

The estimated salary for this role is £60,000 - £70,000 per annum, depending on experience.



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