IT Strategy and Delivery Manager
4 days ago
Peaple Talent is seeking a skilled and experienced Head of Information Technology Services to join their team in a leading professional services company based in central Cardiff. The ideal candidate will have a strong background in IT service management, IT infrastructure, and operations management, with a proven track record of implementing IT strategies and leading large-scale IT projects.
About the Role
- Job Summary: Lead the IT function in a professional services company, supporting a team of 750 members of staff, and ensuring the smooth implementation of existing IT strategies.
- Key Responsibilities:
- Develop and execute IT strategies aligned with the firm's goals, ensuring effective and timely delivery of IT projects.
- Lead and manage a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager, fostering a collaborative and high-performance work environment.
- Ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices.
- Oversee the delivery of IT services, ensuring they meet business needs and comply with established SLAs. Implement best practices for IT service management and continuous improvement.
- Lead IT infrastructure initiatives to ensure robust and reliable systems, ensuring compliance with relevant regulations and managing operational risks effectively.
- Collaborate with senior management and other stakeholders to understand and address IT needs, communicating IT developments and initiatives effectively across the organization.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in a senior IT management role, ideally within the legal sector or a professional services environment.
- Strong understanding of IT service management, IT infrastructure, and operations management.
- Demonstrated ability to implement IT strategies and lead large-scale IT projects.
- Excellent leadership and team management skills with a track record of developing high-performing teams.
- Strong problem-solving and decision-making abilities.
- Outstanding communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Salary Range: £80,000 - £110,000 per annum, depending on experience.
Benefits Package: Competitive benefits package, including minimum of 25 days holiday plus bank holidays, two Corporate Social Responsibility days, birthday day off, death in service equivalent to twice annual salary, auto-enrolment pension scheme, hybrid working, employee assistance programme, discounts for local businesses, professional fees paid (subject to requirement for your role), and employee recruitment incentive scheme.
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