Service Delivery Team Leader

1 day ago


Cardiff, Cardiff, United Kingdom Creditsafe Full time
Job Summary

We are seeking an experienced IT Support Operations Manager to lead our Service Delivery team in Cardiff. As a key member of our Production Engineering Directorate, you will oversee the day-to-day operations and management of our Deskside Engineering team, ensuring high-quality service delivery and customer satisfaction.

Key Responsibilities
  • Manage and develop the Deskside Engineering team to enhance productivity and efficiency.
  • Explore and implement Artificial Intelligence (AI) within the team to improve services.
  • Develop and enhance training resources to improve staff self-service capabilities.
  • Serve as a point of escalation for service issues and collaborate with the team to resolve complex problems.
  • Monitor team performance, providing coaching and mentoring for professional development.

Requirements
  • Proven experience in an IT Support role, with supervisory or managerial experience.
  • Leadership and team management abilities, with excellent communication and interpersonal skills.
  • Proficiency in Windows and Mac operating systems, Office applications, hardware troubleshooting, network fundamentals.

What We Offer
  • Competitive salary: £50,000 - £60,000 per annum.
  • Company laptop supplied.
  • Bonus scheme.
  • 25 days annual leave (plus bank holidays).
  • Hybrid working model.
  • Healthcare and company pension.
  • Cycle to work and wellbeing programme.
  • Global company gatherings and events.
  • E-learning and career progression opportunities.

About Us
Creditsafe is an equal opportunities employer that values diversity.
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