Service Delivery Manager

1 day ago


Cardiff, Cardiff, United Kingdom Legal & General Full time
Delivering Exceptional IT Services
As an IT Service Analyst at Legal & General, you'll play a critical role in delivering exceptional IT services to our customers. Your expertise in IT service management will enable you to design and implement processes that improve service quality, reduce downtime, and enhance user satisfaction. You'll work closely with cross-functional teams to ensure seamless service delivery and identify opportunities for process improvements.

Responsibilities
Your key responsibilities will include:
  1. Designing and implementing process improvements to enhance service quality and efficiency.
  2. Collaborating with internal stakeholders to gather information and resolve complex issues.
  3. Managing incident tickets from initial contact to resolution, ensuring timely and effective issue resolution.
  4. Developing and maintaining accurate documentation of service processes and procedures.

Requirements
To succeed in this role, you'll need:
  • Experience in IT service management, preferably with a focus on process design and implementation.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.


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