Customer Service Team Lead
1 week ago
Are you a proven leader with a passion for delivering exceptional customer service? We're seeking an experienced Contact Centre Team Manager to join our team at BUUK Infrastructure No 2 Limited.
About the RoleThis is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a thorough understanding of performance metrics. As a Contact Centre Team Manager, you will be responsible for leading a team of Customer Service Advisors in delivering consistently excellent service to our customers.
You will work closely with our wider business teams to identify opportunities for process improvements and drive change initiatives to increase performance. Your key responsibilities will include:
- Leading, coaching, and developing a team of Customer Service Advisors
- Identifying skills gaps and potential process improvements to increase team and service performance
- Supporting advisors with challenging situations and taking ownership of complaint handling where required
- Day-to-day management of contact centre workflows
- Collaborating with the wider business and actively engaging in staff and customer engagement activities
We are looking for someone with a proven track record of leading a Contact Centre team, good knowledge of technologies, and a thorough understanding of performance metrics. You should be an effective leader with excellent communication skills, able to build relationships at all levels.
In return, we offer a competitive salary package, including at least the cost of living pay increase every year, company pension contributions up to 10%, and 33 days holiday including bank holidays.
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Customer Service Team Lead
11 hours ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeJob Title: Customer Service Team LeadAbout Us: At BUUK Infrastructure, our vision is to be the leading utility partner in accelerating the UK towards net zero for all customers.Salary: £60,000 - £80,000 per annum (depending on experience)About the Role: We are looking for a skilled customer service team lead to join our team at BUUK Infrastructure. As a...
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Customer Service Team Lead
5 days ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeAs a Customer Service Team Lead at BUUK Infrastructure No 2 Limited, you will be responsible for leading a team of Customer Service Advisors in delivering exceptional customer service. This role involves identifying skills gaps and potential process improvements to increase performance of your team and the service to our customers.Key responsibilities...
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Customer Service Team Lead
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Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeAbout the RoleBecome a key member of our team as a Contact Centre Team Manager at BUUK Infrastructure No 2 Limited. We are seeking an experienced leader to lead, coach and develop a team of Customer Service Advisors in delivering exceptional customer service.Key Responsibilities:- Lead and manage a team of Customer Service Advisors to achieve excellent...
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Customer Service Team Lead
11 hours ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeJob DescriptionLead, coach and develop a team of Customer Service Advisors in delivering exceptional customer serviceIdentify skills gaps and potential process improvements to increase performance of your team and the service to our customersSupport Advisors with dealing with challenging situations and take ownership of complaint handling where requiredDay...
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Customer Service Team Lead
5 days ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeAbout BUUK Infrastructure No 2 LimitedOur company is a leading utility partner dedicated to accelerating the UK towards net zero for all our customers. With over 30 years of driving change and innovation, we aim to be the major force behind this transformation.We are seeking a highly skilled Contact Centre Team Manager who can help us achieve our mission of...
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Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Team Manager to lead our team of Customer Service Advisors in delivering exceptional customer service. As the key person responsible for the success of this team, you will be instrumental in driving business growth and customer loyalty.
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