Customer Service Excellence Lead

3 days ago


Cardiff, Cardiff, United Kingdom A.F. Blakemore & Son Ltd Full time

Become a Customer Service Excellence Lead at our Cowbridge Road East, Cardiff, SPAR store and help us deliver exceptional customer experiences. With a competitive hourly rate of 50, plus the opportunity to earn a bonus, holiday, maternity and paternity leave and pay in excess of statutory entitlements, cycle to work scheme, and excellent additional benefits package including 5% staff discount on fresh items & 10% staff discount on ambient products in our SPAR stores, this is an exciting opportunity for a passionate and dedicated individual who is committed to delivering outstanding customer service.

Key Responsibilities
  • Lead by example, demonstrating a commitment to delivering exceptional customer service and upholding the highest standards of professionalism
  • Develop and implement effective strategies to engage with customers, build loyalty, and drive repeat business
  • Work closely with the Store Manager to identify areas for improvement and implement changes to enhance the customer experience
Requirements
  • Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer service
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike
  • Strong problem-solving skills, with the ability to think critically and make informed decisions


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