Customer Service Team Lead

7 days ago


Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time
About the Role
Become a key member of our team as a Contact Centre Team Manager at BUUK Infrastructure No 2 Limited. We are seeking an experienced leader to lead, coach and develop a team of Customer Service Advisors in delivering exceptional customer service.

Key Responsibilities:
- Lead and manage a team of Customer Service Advisors to achieve excellent customer satisfaction ratings.
- Develop and implement processes to improve performance and efficiency within the Contact Centre.
- Collaborate with other departments to drive business growth and deliver customer loyalty.

Requirements:
- Proven experience in leading a contact centre team with good knowledge of technologies and performance metrics.
- Effective leadership skills with experience in coaching and developing team members.
- Ability to drive change and continuously look for improvements.

What We Offer:
- Competitive salary: £43,000 - £48,000 per annum.
- Company pension contributions up to 10% if employees contribute 5%.
- 33 days holiday including bank holidays with the ability to purchase an additional 10 days.
- Enhanced maternity, paternity and adoption pay.
- £1000 net of tax to refer friends and family.
- Hybrid working for eligible roles.
- Development opportunities to reach your career aspirations.

About Us:
BUUK Infrastructure No 2 Limited is committed to being the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

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