Customer Service Representative

1 week ago


Cardiff, Cardiff, United Kingdom beBee Professionals Full time £22,000 - £28,000
About the Role
As a Customer Service Advisor at beBee Professionals in Cardiff, United Kingdom, you will serve as the primary point of contact for customers, providing exceptional service and resolving queries efficiently. This role requires strong communication and problem-solving skills to handle high-volume inquiries while maintaining attention to detail.

Responsibilities
- Handle incoming calls, emails, and chat queries from customers
- Provide accurate information regarding products and services
- Resolve customer issues efficiently and escalate when necessary
- Process customer orders and manage account information
- Keep records of customer interactions and follow-up tasks
- Work closely with other departments to ensure customer satisfaction

Requirements
- Previous experience in a customer service role is preferred
- Excellent communication and problem-solving skills
- Ability to handle high-volume queries while maintaining attention to detail
- Proficiency in Microsoft Office and CRM systems
- Ability to work both independently and as part of a team

Estimated Salary: £25,000 - £30,000 per annum, depending on experience. A competitive salary with performance-based incentives, pension scheme, and healthcare benefits make this an attractive opportunity.

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