Customer Service Representative

3 weeks ago


Cardiff, Cardiff, United Kingdom Thrifty Car & Van Rental Full time

About the Role

As a Customer Service Representative at Thrifty Car & Van Rental, you will play a crucial role in delivering exceptional customer service to our clients. You will be responsible for assisting customers with their rental needs, both in-person and over the phone. This is a fantastic opportunity for individuals who enjoy working in a fast-paced environment and have excellent communication skills.

Responsibilities

  • Assist customers with their rental needs
  • Complete tasks such as opening and closing rental agreements
  • Locate fleet from other branches
  • BUILD rapport with all our customers
  • Conduct daily fleet and vehicle checks

Requirements

  • Hold a full-valid driving licence for a minimum of 12 months
  • No more than 9 points on your DVLA check
  • Excellent customer service and communication skills
  • Able to work independently in a team environment

What We Offer

  • A competitive salary of £25,000 - £35,000 per annum (dependent on experience)
  • 20 day holidays plus bank holidays pro-rata
  • Contribution to Group Personal Pension Scheme
  • Access to our Thrifty Savings platform


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