Customer Complaint Resolution Representative

3 weeks ago


Cardiff, Cardiff, United Kingdom Candidate Source Careers Full time

Job Description: Customer Complaint Resolution Representative

Estimated Salary: £28,000 per annum (dependent on experience)

We are seeking an experienced customer service professional to join our team as a Customer Complaint Resolution Representative. As a key member of our customer service team, you will be responsible for handling inbound calls from customers regarding motor finance complaints.

Responsibilities:

  1. Take ownership of new complaint calls and provide timely updates on the status of existing complaints.
  2. Call volumes are around 10-15 calls per day, requiring excellent prioritisation and time management skills.
  3. Prepare and load customer complaints onto our client system, ensuring all details are entered correctly.
  4. Work collaboratively with third parties to gather evidence and information to support case investigations.
  5. Manage expectations and resolve queries/issues through to resolution.

Requirements:

  • Prior experience in customer service or a related field.
  • Knowledge of the financial service industry and regulations.
  • Strong oral and written communication skills.
  • Ability to work well under pressure and meet deadlines.
  • Excellent problem-solving skills and attention to detail.

Benefits:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunity to work in a dynamic and supportive team environment.
  • Convenient location with parking available on site.


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