Guest Experience and Resolution Specialist
11 hours ago
Guest Experience and Resolution Specialist
We are seeking a highly skilled Guest Experience and Resolution Specialist to join our team at Sofitel Cairo Downtown. As a key member of our front office team, you will be responsible for delivering exceptional customer experiences and resolving guest complaints and concerns.
About the Role
- Provide world-class service to guests, anticipating their needs and exceeding expectations.
- Resolving guest complaints and concerns promptly and professionally.
- Stay informed about local attractions, events, and services to provide accurate information to guests.
Requirements
- Excellent communication and problem-solving skills.
- Demonstrated passion for delivering exceptional customer service.
- Fluency in English.
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
Estimated Salary Range
$70,000 - $90,000 per annum, based on experience and qualifications.
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