Guest Experience and Resolution Specialist

11 hours ago


Cardiff, Cardiff, United Kingdom Accor Hotels Full time

Guest Experience and Resolution Specialist

We are seeking a highly skilled Guest Experience and Resolution Specialist to join our team at Sofitel Cairo Downtown. As a key member of our front office team, you will be responsible for delivering exceptional customer experiences and resolving guest complaints and concerns.

About the Role

  • Provide world-class service to guests, anticipating their needs and exceeding expectations.
  • Resolving guest complaints and concerns promptly and professionally.
  • Stay informed about local attractions, events, and services to provide accurate information to guests.

Requirements

  • Excellent communication and problem-solving skills.
  • Demonstrated passion for delivering exceptional customer service.
  • Fluency in English.
  • Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).

Estimated Salary Range

$70,000 - $90,000 per annum, based on experience and qualifications.



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