Guest Experience Agent
3 days ago
Job Title: Hotel Booking Coordinator
We are seeking a highly organized and detail-oriented Hotel Booking Coordinator to join our team at Best Days Travel. This role involves managing hotel reservations, interacting with guests, and providing exceptional customer service.
About the Role
The successful candidate will be responsible for handling inquiries, making bookings, and confirming room availability. They will also assist guests during check-in and check-out, ensuring a seamless process and attending to special requests or concerns.
Key Responsibilities
- Manage hotel reservations by handling inquiries, making bookings, and confirming room availability.
- Interact with guests through phone, email, and in-person, addressing reservation inquiries, changes, and cancellations.
- Assist guests during check-in and check-out, ensuring a seamless process and attending to special requests or concerns.
Requirements
- Excellent communication and interpersonal skills with a courteous and welcoming demeanor.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy.
- Ability to work independently and collaboratively as part of a team.
Benefits
- Competitive salary ($50,000 - $70,000 per year).
- Remote position with a flexible work environment.
- Travel perks and discounts for personal and professional travel.
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