Dealer Representative

7 days ago

Cardiff, Cardiff, United Kingdom Redefined Ltd Full time

Job Title: Dealer Representative

Location: Grosvenor Casino, Cardiff CF10 4JY

We are seeking a skilled Dealer Representative to join our team at Redefined Ltd. In this role, you will be responsible for dealing with poker games in an efficient and entertaining manner.

The successful candidate will have excellent interpersonal skills and be able to work well under pressure. They will also be required to maintain the security of the game, cash, and assets.

Salary: £20,000 - £30,000 per annum (dependent on experience)

As a Dealer Representative, you will be working closely with customers to provide a high-quality gaming experience. You will need to know the rules of the game and be able to communicate effectively with colleagues and card room supervisor.

We are looking for someone who is passionate about delivering exceptional customer service and has previous experience working in a hospitality or gaming environment. The ideal candidate will be comfortable with change and able to adapt to new situations.

Key Responsibilities:

  1. Welcome customers warmly into the business
  2. Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  3. Work with your colleagues to provide efficient and dynamic service
  4. Deliver an excellent quality experience by evaluating individual needs and acting upon this information
  5. Communicate effectively with colleagues and card room supervisor
  6. Create an environment of community and fun
  7. Show immaculate technical standards in dealing, chip skills, bet calculation, and enforcing the rules of the game
  8. Interact with customers in a range of ways that are consistent with their experience and ability in the game
  9. Maintain the security of the game, cash, and assets
  10. Ensure you proactively comply with all regulations, particularly for licensing conditions and safer gambling

Required Skills and Qualifications:

  1. Positive attitude
  2. Experience of working successfully in a hospitality role
  3. Previous experience working as a poker dealer (Preferred)
  4. Fanatical about delivering unrivalled customer experience
  5. Ability to collaborate with the wider business
  6. Comfortable with change and ability to embrace new ways of working
  7. Good interpersonal skills and conflict resolution
  8. Must be able to work shifts at any time of the day, including weekends and bank holidays

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