Dealer and Customer Service Representative
7 days ago
Grosvenor Casino in Cardiff seeks a highly skilled professional to fill the position of Poker Dealer. The ideal candidate will have a strong passion for delivering exceptional customer experiences and possess excellent communication skills.
About the Job:
This position requires a deep understanding of customer needs and expectations. As a Poker Dealer, you will be responsible for creating memorable guest experiences through precision, efficiency, and style.
Main Responsibilities:
- Engage customers warmly, embodying the company's values of Service, Teamwork, Ambition, Responsibility, and Solutions.
- Collaborate with colleagues to deliver efficient and dynamic service, responding to individual needs and preferences.
- Communicate effectively with colleagues and the card room supervisor, maintaining a secure and enjoyable environment for all players.
- Create a community atmosphere, engaging customers in a way that respects their experiences and abilities.
- Maintain impeccable technical standards, adhering to rules, regulations, and licensing requirements.
Requirements:
- A positive attitude and enthusiasm for delivering exceptional customer experiences.
- Experience in hospitality or a related field, with previous experience as a poker dealer preferred.
- Able to work well under pressure, embracing new challenges and change.
- Excellent interpersonal skills, conflict resolution abilities, and adaptability.
- Flexibility to work various shifts, including weekends and bank holidays.
Salary Information:
The estimated salary for this position is £32,000 per annum, dependent on experience and qualifications.
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