Dealer and Customer Service Representative

7 days ago


Cardiff, Cardiff, United Kingdom Grosvenor Casinos Limited Full time
Job Title: Poker Dealer

Grosvenor Casino in Cardiff seeks a highly skilled professional to fill the position of Poker Dealer. The ideal candidate will have a strong passion for delivering exceptional customer experiences and possess excellent communication skills.

About the Job:

This position requires a deep understanding of customer needs and expectations. As a Poker Dealer, you will be responsible for creating memorable guest experiences through precision, efficiency, and style.

Main Responsibilities:
  • Engage customers warmly, embodying the company's values of Service, Teamwork, Ambition, Responsibility, and Solutions.
  • Collaborate with colleagues to deliver efficient and dynamic service, responding to individual needs and preferences.
  • Communicate effectively with colleagues and the card room supervisor, maintaining a secure and enjoyable environment for all players.
  • Create a community atmosphere, engaging customers in a way that respects their experiences and abilities.
  • Maintain impeccable technical standards, adhering to rules, regulations, and licensing requirements.

Requirements:
  • A positive attitude and enthusiasm for delivering exceptional customer experiences.
  • Experience in hospitality or a related field, with previous experience as a poker dealer preferred.
  • Able to work well under pressure, embracing new challenges and change.
  • Excellent interpersonal skills, conflict resolution abilities, and adaptability.
  • Flexibility to work various shifts, including weekends and bank holidays.

Salary Information:

The estimated salary for this position is £32,000 per annum, dependent on experience and qualifications.



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