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Healthcare Administrator

1 month ago

Hatfield, Hertfordshire, United Kingdom One Healthcare Partners Limited Full time

Hospital Receptionist Job Opportunity

We are seeking a skilled and enthusiastic Hospital Receptionist to join our team at One Hatfield Hospital, part of the Phoenix Hospital Group. As a Hospital Receptionist, you will provide an efficient, courteous, and welcoming service to accommodate the needs of all patients and visitors to the hospital reception and/or outpatient department.

Main Responsibilities:

  • Appointment bookings, admission bookings, reception duties, check-in procedures for patients, receipt of payment for bills, and participation in preparation for clinic lists.
  • Prepare documents and complete forms as per department procedures and business requirements.
  • Liaise regularly with internal and external customers, ensuring that all incoming calls via switchboard are answered in a timely manner in line with company best practice.
  • Resolve customer queries, whether in person, via telephone, or email, in a professional manner.
  • Verify patients' medical insurance details prior to admission.
  • Undertake general office duties and any other duties as may be requested by department lead.

Requirements:

  • Minimum GCSE education or equivalent.
  • Proven ability to work effectively in a team environment and independently as required.
  • Previous administration experience in a business/healthcare sector environment.
  • 2 years relevant experience within an administrative or customer services role.

Skills:

  • Demonstrate customer service skills and awareness.
  • Excellent interpersonal skills.
  • To be able to work under pressure and to meet tight deadlines.
  • Flexible attitude and approach to the role.
  • Good computer skills and confidence in using an array of computer software.
  • Excellent organisational skills.
  • Ability to work as a team member.
  • Excellent written and verbal communication skills.
  • Flexibility and adaptability to meet the changing needs of the business.

About One Hatfield Hospital:

One Hatfield Hospital is Hertfordshire's newest private hospital, providing specialist Rehabilitation Physiotherapy and outpatient diagnostic facilities, including fast-track access to X-ray, MRI, and Ultrasound. We are committed to building a diverse and inclusive working environment and strive to create a workforce that reflects the communities we serve.

Our Recruitment Process:

Any offers of employment made by One Hatfield Hospital will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.