Medical Support Associate

18 hours ago

Hatfield, Hertfordshire, United Kingdom Hatfield Health Centre Full time
Job Overview
Hatfield Health Centre is seeking a highly skilled and dedicated Medical Support Associate - Patient Services to join our team. This role plays a vital part in ensuring the smooth operation of our practice, providing exceptional patient care, and contributing to the overall success of our healthcare services.

About Us
Hatfield Health Centre is a well-established and busy GP practice serving the local community. Our team consists of 5 GP Partners, 2 Salaried GPs, 1 Physician Associate, 2 Clinical Pharmacists, plus support from Practice nurses, Healthcare Assistants, Physiotherapists, Community Mental Health Nurse, Management Team, Secretaries, Administrators, and Receptionists.

Job Responsibilities
The successful candidate will be responsible for:
Ensuring an effective and efficient reception service is provided to patients and any other visitors to the practice.
Providing care navigation/signposting of patients.
Receiving and making telephone calls as required.
Liaising with other clinical staff including district nurses, health visitors, etc.
To work in accordance with practice protocols.
Deal with all general enquiries, explain procedures, and make new and follow-up appointments.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed.
Enter requests for appointments, tasks, general queries into clinical systems, ensuring to carefully record all relevant details and referring to doctor where necessary.
Ensure efficient running of appointment system and monitor flow of patients into treatment/consulting rooms.

Person Specification
The ideal candidate will have:
Good IT knowledge and skills.
Experience in a patient or customer service environment.
Excellent listening, written, and interpersonal skills with both staff, patients, and other healthcare professionals.
Friendly, approachable, flexible manner.
Excellent attention to detail.
Willingness to learn new processes and systems.

We offer a competitive salary of £25,000-£30,000 per annum, dependent on experience.

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