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Assistant Manager

1 month ago

Westerham, Kent, United Kingdom Roadchef Full time

About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Clacket Lane Services on the M25 near Oxted. As Assistant Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.

Key Responsibilities

  • Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
  • Customer Service: Ensure every customer receives exceptional service, creating memorable coffee experiences.
  • Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
  • Sales and Marketing: Support with strategies to drive sales and increase store profitability.
  • Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
  • Brand Ambassador: Uphold Costa Coffee's brand values and ensure the store represents our commitment to quality and excellence.

Requirements

  • Minimum of 2 years in a supervisory or management role within the retail or hospitality industry, preferably in a coffee shop or caf environment.
  • Leadership Skills: Proven ability to lead, inspire, and develop a team.
  • Customer Focus: Strong commitment to delivering exceptional customer service.
  • Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
  • Communication Skills: Excellent interpersonal and communication skills.
  • Problem-Solving: Strong organisational and problem-solving abilities.
  • Flexibility: Willingness to work flexible hours, including weekends and holidays.

About Us

Roadchef Motorway Services is a proud franchisee of Costa Coffee, one of the world's largest and most loved coffee brands. We offer a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members. We are an equal opportunity employer and celebrate diversity, committed to creating an inclusive environment for all employees.