Clacket Lane

2 months ago


Westerham, United Kingdom Roadchef Full time
Clacket Lane - Assistant Manager - Costa

Our Site Director, Liam at Clacket Lane Services on the M25 near Oxted is seeking a passionate and experienced Assistant Manager to support our team to deliver outstanding customer service and operational excellence. As an Assistant Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.

Roadchef Motorway Services is a proud franchisee of Costa Coffee, one of the world's largest and most loved coffee brands. With a rich heritage, vibrant store environment, and commitment to exceptional coffee quality, we provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members.

What we offer:

  • Competitive Salary: Attractive compensation package with performance-based incentives.
  • Benefits: Employee discount up to 70%, contributory pension after 3 months, 1 meals while on duty, employee assistance program, free parking, friends and family scheme.
  • Growth Opportunities: Career development and advancement opportunities within the company.
  • Training: Comprehensive training programs to support your professional growth.
Your key responsibilities:
  • Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
  • Customer Service: Ensure every customer receives exceptional service, creating memorable coffee experiences.
  • Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
  • Sales and Marketing: Support with strategies to drive sales and increase store profitability.
  • Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
  • Brand Ambassador: Uphold Costa Coffee's brand values and ensure the store represents our commitment to quality and excellence.

Experience: Minimum of 2 years in a supervisory or management role within the retail or hospitality industry, preferably in a coffee shop or caf environment plus:

  • Leadership Skills: Proven ability to lead, inspire, and develop a team.
  • Customer Focus: Strong commitment to delivering exceptional customer service.
  • Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
  • Communication Skills: Excellent interpersonal and communication skills.
  • Problem-Solving: Strong organisational and problem-solving abilities.
  • Flexibility: Willingness to work flexible hours, including weekends and holidays.

Who are we?

Roadchef is the only Motorway Service area provider to hold the Platinum Investors in People accreditation and is recognised as one of the top 25 Best Big Companies to work for in 2024 with a 2 star merit.

Our teams come first in everything we do and we are proud that 65% of our Managers have been developed through our internal training programs. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



  • Westerham, Kent, United Kingdom Roadchef Full time

    Supervisor Opportunity at Clacket LaneWe are seeking an energetic and adaptable Supervisor to join our Costa team at Clacket Lane Services on the M25 near Oxted. As a Supervisor, you will be part of the prestigious Costa brand, creating and serving our delicious drinks, sweet pastries, and freshly prepared food.Key Responsibilities:Supervise and motivate our...


  • Westerham, Kent, United Kingdom Roadchef Full time

    Supervisor Opportunity at Clacket LaneWe are seeking an energetic and adaptable Supervisor to join our Costa team at Clacket Lane Services on the M25 near Oxted. As a Supervisor, you will be part of the prestigious Costa brand, creating and serving our delicious drinks, sweet pastries, and freshly prepared food.Key Responsibilities:Supervise and motivate our...


  • Westerham, Kent, United Kingdom Roadchef Full time

    Supervisor Opportunity at Clacket LaneWe are seeking an energetic and adaptable Supervisor to join our Costa team at Clacket Lane Services on the M25 near Oxted. As a Supervisor, you will be part of the prestigious Costa brand, creating and serving our delicious drinks, sweet pastries, and freshly prepared food.Key Responsibilities:Supervise and motivate our...


  • Westerham, Kent, United Kingdom Roadchef Full time

    Supervisor Opportunity at Clacket LaneWe are seeking an energetic and adaptable Supervisor to join our Costa team at Clacket Lane Services on the M25 near Oxted. As a Supervisor, you will be part of the prestigious Costa brand, creating and serving our delicious drinks, sweet pastries, and freshly prepared food.Key Responsibilities:Supervise and motivate our...

  • Clacket Lane

    2 weeks ago


    Westerham, United Kingdom Roadchef Full time

    Clacket Lane - Supervisor - CostaClacket Lane - Supervisor - Costa Our Site Director, Liam and his team at Clacket Lane Services on the M25 near Oxted are looking for an energetic and adaptable Supervisor to join their Costa team. You will be part of the prestigious Costa brand, creating and serving our delicious Costa drinks, sweet pastries and freshly...

  • Clacket Lane

    4 weeks ago


    Westerham, United Kingdom Roadchef Full time

    Clacket Lane - Supervisor - CostaClacket Lane - Supervisor - Costa Our Site Director, Liam and his team at Clacket Lane Services on the M25 near Oxted are looking for an energetic and adaptable Supervisor to join their Costa team. You will be part of the prestigious Costa brand, creating and serving our delicious Costa drinks, sweet pastries and freshly...

  • Retail Manager

    2 weeks ago


    Westerham, Kent, United Kingdom Roadchef Full time

    Job Title: Retail Manager - Clacket LaneWe are seeking a highly skilled and experienced Retail Manager to lead our WHSmith store at Clacket Lane Motorway Services on the M25 near Bromley. As a Retail Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.About the...

  • Retail Manager

    2 weeks ago


    Westerham, Kent, United Kingdom Roadchef Full time

    Job Title: Retail Manager - Clacket LaneWe are seeking a highly skilled and experienced Retail Manager to lead our WHSmith store at Clacket Lane Motorway Services on the M25 near Bromley. As a Retail Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.About the...

  • Clacket Lane

    3 months ago


    Westerham, United Kingdom Roadchef Full time

    Clacket Lane - Manager - WHSmith.Retail Manager WHSmith - Clacket LaneOur Site Director Liam, at Clacket Lane Motorway Services on the M25 near Bromley is seeking a passionate and experienced Manager to lead the WHSmith team to deliver outstanding customer service and operational excellence. As a Retail Manager, you will be responsible for ensuring smooth...

  • Clacket Lane

    3 months ago


    Westerham, United Kingdom Roadchef Full time

    Clacket Lane - Manager - WHSmith.Retail Manager WHSmith - Clacket LaneOur Site Director Liam, at Clacket Lane Motorway Services on the M25 near Bromley is seeking a passionate and experienced Manager to lead the WHSmith team to deliver outstanding customer service and operational excellence. As a Retail Manager, you will be responsible for ensuring smooth...

  • Clacket Lane

    2 weeks ago


    Westerham, United Kingdom Roadchef Full time

    Clacket Lane - Retail Manager - WHSmith.Retail Manager WHSmith - Clacket LaneWHSmith is a brand we all know and love. Recently we have completed a total refurbishment our WHSmith at Clacket Lane providing a better shopping experience for our Customers and upto date facilities for our retail teamTo help support the team , our Site Director, Liam at Clacket...

  • Clacket Lane

    2 weeks ago


    Westerham, United Kingdom Roadchef Full time

    Clacket Lane - Retail Manager - WHSmith.Retail Manager WHSmith - Clacket LaneWHSmith is a brand we all know and love. Recently we have completed a total refurbishment our WHSmith at Clacket Lane providing a better shopping experience for our Customers and upto date facilities for our retail teamTo help support the team , our Site Director, Liam at Clacket...

  • Retail Manager

    2 weeks ago


    Westerham, Kent, United Kingdom Roadchef Full time

    Job Title: Retail Manager - Clacket LaneRoadchef Motorway Services is a franchisee of WHSmith, one of the UK's leading retailers and a household name. We provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members.Job Summary:We are seeking a passionate and experienced Retail Manager to lead the WHSmith team at...

  • Retail Manager

    2 weeks ago


    Westerham, Kent, United Kingdom Roadchef Full time

    Job Title: Retail Manager - Clacket LaneRoadchef Motorway Services is a franchisee of WHSmith, one of the UK's leading retailers and a household name. We provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members.Job Summary:We are seeking a passionate and experienced Retail Manager to lead the WHSmith team at...


  • Westerham, Kent, United Kingdom Roadchef Full time

    Retail Manager Job Opportunity at Clacket Lane Motorway ServicesRoadchef Motorway Services, a franchisee of WHSmith, is seeking a skilled Retail Manager to lead the WHSmith team at Clacket Lane Motorway Services. As a Retail Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work...

  • Clacket Lane

    1 day ago


    Westerham, United Kingdom Roadchef Full time

    Clacket Lane - Days Inn Receptionist (Nights)Clacket Lane - Receptionist - Days Inn (Nights) Liam, our Site Director at Clacket Lane Services on the M25 near Oxted is looking for an Overnight Receptionist to join his Hotel team. Joining the team will give you the opportunity to provide our customers with the best night's sleep in a sparkling clean and...

  • Clacket Lane

    3 days ago


    Westerham, United Kingdom Roadchef Full time

    Clacket Lane - Days Inn Receptionist (Nights) Liam, our Site Director at Clacket Lane Services on the M25 near Oxted is looking for an Overnight Receptionist to join his Hotel team. Joining the team will give you the opportunity to provide our customers with the best night's sleep in a sparkling clean and comfortable room helping them refresh for their...


  • Westerham, Kent, United Kingdom Roadchef Full time

    Job Title: Assistant ManagerJob Description:At Roadchef, we are seeking a highly skilled and experienced Assistant Manager to join our team at Clacket Lane Services on the M25 near Oxted. As an Assistant Manager, you will play a crucial role in ensuring the smooth operation of our site, driving sales, and fostering a positive and productive work...


  • Westerham, Kent, United Kingdom Roadchef Full time

    Retail Store Manager OpportunityWe are seeking a skilled Retail Store Manager to lead our WHSmith team at Clacket Lane Motorway Services. As a Retail Store Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.Key Responsibilities:Team Leadership: Recruit, train, and...

  • Lane Supervisor

    2 weeks ago


    Westerham, Kent, United Kingdom Roadchef Full time

    Clacket Lane Supervisor OpportunityWe are seeking a motivated and customer-focused Supervisor to join our Costa team at Clacket Lane Services on the M25 near Oxted. As a Supervisor, you will be responsible for leading and motivating our team to deliver exceptional customer experiences and drive sales growth.Key Responsibilities:Supervise and motivate a team...