Clacket Lane Management Position

2 days ago

Westerham, Kent, United Kingdom Roadchef Full time
Job Title: Assistant Manager

Job Description:

At Roadchef, we are seeking a highly skilled and experienced Assistant Manager to join our team at Clacket Lane Services on the M25 near Oxted. As an Assistant Manager, you will play a crucial role in ensuring the smooth operation of our site, driving sales, and fostering a positive and productive work environment.

Key Responsibilities:

  • Team Leadership: Lead, train, and mentor a high-performing team, promoting a collaborative and motivated work environment.
  • Customer Service: Deliver exceptional customer service, creating memorable coffee experiences.
  • Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
  • Sales and Marketing: Support strategies to drive sales and increase store profitability.
  • Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
  • Brand Ambassador: Uphold Costa Coffee's brand values and ensure the store represents our commitment to quality and excellence.

Requirements:

  • Leadership Skills: Proven ability to lead, inspire, and develop a team.
  • Customer Focus: Strong commitment to delivering exceptional customer service.
  • Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
  • Communication Skills: Excellent interpersonal and communication skills.
  • Problem-Solving: Strong organisational and problem-solving abilities.
  • Flexibility: Willingness to work flexible hours, including weekends and holidays.

About Us:

Roadchef is a proud franchisee of Costa Coffee, one of the world's largest and most loved coffee brands. We are committed to creating an inclusive environment for all employees and offer a range of benefits, including competitive salaries, employee discounts, and career development opportunities.

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