Assistant Manager

3 weeks ago


Westerham, Kent, United Kingdom Roadchef Full time

At Roadchef, we're seeking a dedicated and experienced Assistant Manager to join our team at Clacket Lane Services on the M25. As an Assistant Manager, you will play a key role in delivering outstanding customer service and operational excellence.

You will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment. With a strong focus on team leadership, customer service, and operational excellence, you will be the driving force behind our store's success.

We're proud to be a franchisee of Costa Coffee, one of the world's largest and most loved coffee brands. Our commitment to exceptional coffee quality, a vibrant store environment, and a supportive, dynamic workplace makes us a great place to work.

Key Responsibilities:
  • Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
  • Customer Service: Ensure every customer receives exceptional service, creating memorable coffee experiences.
  • Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
  • Sales and Marketing: Support with strategies to drive sales and increase store profitability.
  • Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
  • Brand Ambassador: Uphold Costa Coffee's brand values and ensure the store represents our commitment to quality and excellence.
Requirements:
  • Minimum of 2 years in a supervisory or management role within the retail or hospitality industry, preferably in a coffee shop or caf environment.
  • Leadership Skills: Proven ability to lead, inspire, and develop a team.
  • Customer Focus: Strong commitment to delivering exceptional customer service.
  • Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
  • Communication Skills: Excellent interpersonal and communication skills.
  • Problem-Solving: Strong organisational and problem-solving abilities.
  • Flexibility: Willingness to work flexible hours, including weekends and holidays.

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