Welcome Manager

4 weeks ago


Westerham, Kent, United Kingdom National Trust Full time

About the Role

We are seeking a dynamic and engaging Welcome Manager to lead our team of Service Assistants at our Visitor Centre in Chartwell, one of the National Trust's key Portfolios. As a key member of the Welcome Team, you will be responsible for providing the best experience for our visitors, welcoming and inviting them to support us in safeguarding the future of Chartwell.

Key Responsibilities

  • Lead the Welcome Team to deliver key fundraising and membership targets as part of our charitable cause.
  • Support our Programming through participating in the delivery of exciting Events that we run as part of our year.
  • Motivate the Welcome Team and include our Volunteers in our efforts to make Chartwell a wonderful place to work in and visit.

What We Offer

  • Substantial pension scheme of up to 10% basic salary.
  • Free entry to National Trust places for you, a guest and your children (under 18).
  • Rental deposit loan scheme.
  • Season ticket loan.
  • EV car lease scheme.
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible.
  • Employee assistance programme.
  • Free parking at most Trust places.

About Us

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.



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