Housing Management Specialist
7 days ago
The Homeownership Team Leader will oversee the day-to-day operations of the Homeownership Officer/s and Homeownership Administrator, primarily based in the Epsom office, with occasional travel to Tunbridge Wells.
Key Responsibilities- Provide a professional housing management service to the homeownership portfolio, ensuring compliance with leases/transfers and statutory obligations.
- Collaborate with the Homeownership Manager to develop and deliver plans to improve the service and working practices.
- Monitor performance and implement plans to improve performance as needed.
- Work with other departments to ensure compliance with leaseholder requirements, including Section 20 notices, sinking funds, and service charge budgets.
- Manage external contracts, such as management agreements, to achieve best value.
- Liaise with solicitors, lenders, and other professionals regarding leasehold issues and rent/service charge arrears.
- Provide accurate data, write reports, and make recommendations to the Homeownership Manager as required.
- Promote best practice in leasehold management and undertake estate and housing management inspections as needed.
- Assist the New Business/Development Team with leasehold management issues and charges related to new schemes.
- Deal with complaints in line with TCH's policy and maintain relevant budgets and databases.
- Full driving licence and access to a car.
- Experience of managing leasehold or shared ownership housing.
- Demonstrable ability to build and sustain effective external networks.
- Able to analyse information and data logically and reach sound conclusions.
- Personal commitment to a culture that emphasizes continuous improvement through staff development and personal growth.
- Contributory pension scheme with 4% to 10% matched contributions.
- Hybrid working.
- Free onsite car parking.
- Life assurance of 4x annual salary (Terms and Conditions apply).
- 30 days annual leave in addition to bank holidays.
- Two volunteer days per year.
- Employee assistance programme (24/7 telephone advice, information portal & face-to-face counselling sessions).
- Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses.
- Extensive annual Staff Wellbeing programme.
- Enhanced maternity, paternity, and shared parental leave provision.
- Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.).
- Annual flu vaccinations.
- Access to an extensive range of corporate discounts on shopping, travel & days out.
- Social events, including lunchtime walking, rounders, festive Fridays.
- Travel loan.
TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.
We are recognised as a Disability Confident Committed Employer. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy.
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