Housing Risk Management Supervisor

3 weeks ago

Epsom, Surrey, United Kingdom Town & Country Housing Group Full time £36,200

The Housing Risk Management Supervisor will oversee and coordinate the daily operations of the Homeownership Officers and the Homeownership Administrator, primarily based in the Epsom office, with occasional travel required.

In this role, you will deliver a professional housing management service for the homeownership portfolio, ensuring compliance with lease obligations and statutory requirements.


Contract Type:
Permanent
Probationary Period: 6 Months

Our organization has consistently invested in our properties and continues to do so as part of the Town & Country Housing Group.

We support hybrid working arrangements and have a diverse workforce of over 300 employees across various locations.


Key Responsibilities:

  • Conduct regular one-on-one meetings and performance evaluations.
  • Monitor team performance and implement improvement plans as necessary.
  • Collaborate with the Homeownership Manager to develop and execute strategies aimed at enhancing service delivery.
  • Oversee the housing management services for shared owners, leaseholders, and freeholders.
  • Engage in service charge setting, administration of collections, and recovery of rent and service charge arrears, ensuring legal compliance.
  • Work alongside Finance, Asset Investment, Development, and Contracts & Compliance departments for leaseholder consultations and administration of relevant notices and budgets.
  • Ensure that stock condition surveys and planned/reactive works are executed in line with lease requirements.
  • Assess the quality of leasehold services provided, particularly in relation to estate management.
  • Manage external contracts effectively to achieve optimal value.
  • Liaise with legal professionals and lenders regarding leasehold matters and arrears recovery.
  • Prepare accurate reports and provide recommendations to the Homeownership Manager.
  • Promote best practices in leasehold management.
  • Conduct estate and housing management inspections as required, coordinating with other departments and external agencies.
  • Assist the New Business/Development Team with leasehold management issues related to new schemes.
  • Handle building insurance claims from leaseholders in collaboration with various departments.
  • Maintain and monitor relevant budgets and databases.
  • Address complaints in accordance with organizational policy.
  • Encourage homeowner involvement through various channels to influence service delivery and decision-making.
  • Adhere to organizational policies, including equality, diversity, and inclusion.
  • Contribute to key performance indicators and uphold professional standards.
  • Comply with data protection regulations and ensure the integrity of personal information.
  • Participate in training and staff events as required.
  • Recognize and document customer complaints, ensuring timely responses.
  • Consider potential risks to the organization and individuals in service delivery.
  • Utilize resident feedback to tailor services to meet their needs and priorities.

This position may require travel to various locations, and candidates must possess a valid driving license and access to a vehicle.

Essential Qualifications:

  • Experience in managing leasehold or shared ownership housing.
  • Proven ability to build and maintain effective external networks.
  • Strong analytical skills to assess information and data logically.
  • A commitment to fostering a culture of continuous improvement through staff development.

Benefits:

  • Hybrid working options.
  • Complimentary onsite parking.
  • Life insurance coverage of four times the annual salary (subject to terms and conditions).
  • 30 days of annual leave in addition to public holidays.
  • Employee assistance program offering 24/7 support and counseling services.
  • Corporate eye care scheme providing free eye tests and contributions towards glasses.
  • Comprehensive annual staff wellbeing initiatives.
  • Enhanced parental leave provisions.
  • Flexible benefits for dental, healthcare, and shopping vouchers.
  • Access to a wide range of corporate discounts.
  • Social events and activities to promote team engagement.
  • Travel loan options.

Town & Country Housing Group is an equal opportunities employer, committed to treating all employees and applicants fairly, without discrimination based on any protected characteristic.

We are recognized as a 'Disability Confident Committed Employer' and invite individuals who disclose a disability at the application stage to interview, provided they meet the minimum criteria for the role.

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