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Asset Data Officer
2 months ago
We are seeking a highly skilled Asset Data Officer to join our Housing Management team at Town & Country Housing Group. As an Asset Data Officer, you will play a crucial role in providing a professional housing management service to our expanding homeownership portfolio.
Key Responsibilities:- Be the first point of contact for shared owners, leaseholders, and freeholders, advising and dealing with queries regarding the homeownership housing/estate management service.
- Ensure Town & Country Housing's leasehold/homeownership policies and procedures are adhered to.
- Support the Team Leader and Homeownership Manager with the setting of service charges, the administration process for collection, and the recovery of rent and service charge arrears, ensuring legal obligations are met.
- Carry out leasehold Section 20 consultation by working with other departments, in particular with Finance, Asset Investment, Development, and Contracts & Compliance.
- Work with Asset Investment and Contracts & Compliance teams to ensure stock condition surveys and planned & reactive works are carried out in accordance with lease requirements.
- Assist in the setting of sinking funds, ground rents, service charge budgets, and accounts.
- Liaise with different departments as required in relation to building insurance claims from leaseholders.
- Deal with complaints in line with TCH's policy.
- Experience of leasehold and/or shared ownership housing.
- Experience in conducting surveys.
- Independent ability to analyze information and data logically and reach sound conclusions.
- Excellent written and verbal communication skills, communicating professionally, projecting a positive impact on recipients.
- Full driving license is essential.
- Contributory pension scheme with 4% to 10% matched contributions.
- Hybrid working.
- Free onsite car parking.
- Life assurance of 4x annual salary (Terms and Conditions apply).
- 30 days annual leave in addition to bank holidays.
- Two volunteer days per year.
- Employee assistance program (24/7 telephone advice, information portal & face-to-face counseling sessions).
- Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses.
- Extensive annual Staff Wellbeing program.
- Enhanced maternity, paternity, and shared parental leave provision.
- Flexible annual benefits (for dental, healthcare, shopping vouchers, technology, etc.).
- Annual flu vaccinations.
- Access to an extensive range of corporate discounts on shopping, travel & days out.
- Social events, including lunchtime walking, rounders, festive Fridays.
- Travel loan.
We provide more than 13,000 homes across Kent, Sussex, Surrey, and West Sussex. Over the years, we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.
We are committed to equality, diversity, and inclusion, and we actively promote equality of opportunity wherever possible. We recognize, respect, and promote the different roles and diversity of individuals.
We are looking for a skilled and experienced Asset Data Officer to join our team. If you are passionate about housing management and have the skills and experience we are looking for, please apply for this exciting opportunity.
