Account Manager

3 days ago

Epsom, Surrey, United Kingdom Town & Country Housing Group Full time
About the Role

We are seeking an experienced professional to join our team as a Homeownership Team Lead at the Town & Country Housing Group. This is an exciting opportunity to lead a team of professionals in managing our homeownership portfolio and ensuring the delivery of a high-quality service to our customers.

Key Responsibilities
  • Team Leadership: Line manage and coordinate the day-to-day work of the Homeownership Officer/s and Homeownership Administrator.
  • Service Delivery: Provide a professional housing management service to the homeownership portfolio, ensuring obligations of the leases/transfers and statutory obligations are met.
  • Performance Management: Monitor performance and put plans in place to improve performance, working collaboratively with the Homeownership Manager.
  • Service Charge Management: Be involved with the service charge setting, administration process for collection, and recovery of rent and service charge arrears, ensuring legal obligations are met.
  • Collaboration: Work with other departments, including Finance, Asset Investment, Development, and Contracts & Compliance, in the consultation of leaseholder preparation and administration of Section 20 notices, sinking funds, ground rents, service charge budgets, and accounts.
  • Stock Condition Management: Work with Asset Investment and Contracts & Compliance teams to ensure stock condition survey and planned & reactive works are carried out in accordance with lease requirements.
  • Quality Assurance: Monitor the quality of leasehold services provided by TCH, particularly regarding estate services.
  • Contract Management: Be responsible for the management of and achieving best value from external contracts such as management agreements provided by 3rd parties.
  • Communication: Liaise with solicitors, lenders, and other professionals as needed with regards to leasehold issues and the recovery of rent and service charge arrears from lenders.
  • Reporting and Analysis: Provide accurate data, write appropriate reports, and make recommendations to the Homeownership Manager as required.
  • Best Practice: Be aware of and promote best practice in leasehold management.
  • Inspections and Investigations: Undertake appropriate estate and housing management inspections as any situation requires, liaising with other parts of TCH and external agencies if applicable, ensuring the Homeownership Manager is involved/updated as appropriate.
  • Support to New Business/Development Team: Assist the New Business/Development Team when requested in relation to leasehold management issues/charges around the design and setting up of new schemes.
  • Complaints Handling: Deal with and liaise between TCH's different departments as required in relation to building insurance claims from leaseholders.
  • Budget Management: Maintain & monitor relevant budgets and databases.
  • Equality and Diversity: Adhere to the equality, diversity, and inclusion policy and actively promote equality of opportunity wherever possible.
  • General: Recognise, respect, and promote the different roles and diversity of individuals, actively contribute towards the key performance indicators and professional standards, and work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law.
Requirements
  • Education and Qualifications: Full driving licence and access to a car.
  • Key Skills and Competencies: Experience of managing leasehold or shared ownership housing, demonstrable ability to build and sustain effective external networks, able to analyse information and data logically and reach sound conclusions, and a personal commitment to a culture that emphasises continuous improvement through staff development and personal growth.
About Us

The Town & Country Housing Group is a leading provider of housing services, committed to delivering high-quality services to our customers. We offer a range of benefits, including a contributory pension scheme, hybrid working, free onsite car parking, life assurance, and a comprehensive employee assistance programme.

We are an equal opportunities employer, committed to the equal treatment of all current and prospective employees, and do not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

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