Technical Support Specialist
5 days ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Uniphar Medtech UK. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, ensuring that their medical devices are functioning properly and efficiently.
Key Responsibilities:
- Provide technical support to customers via phone, email, and on-site visits
- Troubleshoot and repair medical devices, including patient physiological monitors, defibrillators, ECG recorders, and other related equipment
- Perform routine maintenance and repair of demonstration equipment
- Populate and manage annual servicing scheduler
- Monitor suppliers for service bulletins and FCOs to applicable products
- Liaise with hospital IT and EBME departments regarding installations and systems connectivity
- Initiate and manage service contracts with service suppliers and customers
- Record all work undertaken by engineers and comply with relevant company quality procedures
- Liaise with service support administration and management on a regular basis, providing engineers' reports and relevant documentation
Requirements:
- RQF (NQF) level 5-6 (HND-Ordinary Bachelor Degree) in Electrical, Electronic Engineering, Biomedical Engineering, Physics, or a related discipline
- Extensive relevant experience may be considered in lieu of academic qualification
- Comfortable working with IT systems and networks
- Full driver's license
- Field-based experience in medical device or other electronic equipment servicing is an advantage
About Us:
Uniphar Medtech UK is a leading provider of medical devices and services. We are committed to delivering high-quality products and services to our customers, and we are seeking a skilled Technical Support Specialist to join our team.
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