Technical Support Specialist

5 days ago


Northampton, Northamptonshire, United Kingdom Uniphar Medtech UK Full time
Job Description

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Uniphar Medtech UK. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, ensuring that their medical devices are functioning properly and efficiently.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and on-site visits
  • Troubleshoot and repair medical devices, including patient physiological monitors, defibrillators, ECG recorders, and other related equipment
  • Perform routine maintenance and repair of demonstration equipment
  • Populate and manage annual servicing scheduler
  • Monitor suppliers for service bulletins and FCOs to applicable products
  • Liaise with hospital IT and EBME departments regarding installations and systems connectivity
  • Initiate and manage service contracts with service suppliers and customers
  • Record all work undertaken by engineers and comply with relevant company quality procedures
  • Liaise with service support administration and management on a regular basis, providing engineers' reports and relevant documentation

Requirements:

  • RQF (NQF) level 5-6 (HND-Ordinary Bachelor Degree) in Electrical, Electronic Engineering, Biomedical Engineering, Physics, or a related discipline
  • Extensive relevant experience may be considered in lieu of academic qualification
  • Comfortable working with IT systems and networks
  • Full driver's license
  • Field-based experience in medical device or other electronic equipment servicing is an advantage

About Us:

Uniphar Medtech UK is a leading provider of medical devices and services. We are committed to delivering high-quality products and services to our customers, and we are seeking a skilled Technical Support Specialist to join our team.



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