Technical Support Specialist

3 weeks ago


Northampton, Northamptonshire, United Kingdom DCS Technology Full time
Job Overview

Position Summary

DCS Technology is on the lookout for a dedicated and skilled Technical Support Specialist to enhance our support division. In this pivotal role, you will be tasked with delivering first-tier technical assistance and customer service to our clientele, ensuring they receive swift and effective solutions to their concerns and challenges. This position presents a fantastic opportunity to engage with a variety of clients and contribute significantly to the delivery of outstanding customer support.

Primary Responsibilities

  • Address client inquiries and challenges through various communication channels in a prompt and courteous manner.
  • Offer initial technical support and troubleshooting guidance to resolve client-reported issues related to our software solutions.
  • Perform preliminary assessments of technical difficulties, escalate intricate problems to the development team, and ensure follow-up for timely resolutions.
  • Assist in the creation and upkeep of support documentation, FAQs, and knowledge base entries.
  • Monitor system alerts and notifications, proactively identifying and addressing potential issues or irregularities.

Qualifications for Success

  • Demonstrated experience in a client-facing technical support capacity, ideally within the software or technology sector.
  • Strong technical skills and problem-solving abilities, with a quick learning curve for troubleshooting software applications.
  • Exceptional communication and interpersonal skills, capable of conveying technical information to non-technical users effectively.
  • Experience with hospitality management software or similar platforms is advantageous.
  • Familiarity with support ticketing systems is preferred but not mandatory.
  • Ability to work both independently and collaboratively in a dynamic environment, showcasing a strong sense of responsibility and attention to detail.


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