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Technical Support Specialist
2 months ago
Position Summary
DCS Technology is on the lookout for a dedicated and skilled Technical Support Specialist to enhance our support division. In this pivotal role, you will be tasked with delivering first-tier technical assistance and customer service to our clientele, ensuring they receive swift and effective solutions to their concerns and challenges. This position presents a fantastic opportunity to engage with a variety of clients and contribute significantly to the delivery of outstanding customer support.
Primary Responsibilities
- Address client inquiries and challenges through various communication channels in a prompt and courteous manner.
- Offer initial technical support and troubleshooting guidance to resolve client-reported issues related to our software solutions.
- Perform preliminary assessments of technical difficulties, escalate intricate issues to the development team, and ensure follow-up for timely resolution.
- Assist in the creation and upkeep of support documentation, FAQs, and knowledgebase entries.
- Monitor system alerts and notifications, proactively identifying and addressing potential issues or irregularities.
Qualifications for Success
- Demonstrated experience in a client-facing technical support capacity, ideally within the software or technology sector.
- Strong technical skills and problem-solving abilities, with a capacity to quickly learn and troubleshoot software applications.
- Exceptional communication and interpersonal skills, with the ability to convey technical concepts to non-technical users effectively.
- Experience with hospitality management software or similar systems is advantageous.
- Familiarity with support ticketing systems is preferred but not mandatory.
- Adept at working both independently and collaboratively in a dynamic environment, with a strong sense of responsibility and attention to detail.
