Technical Support Specialist

6 days ago


Northampton, Northamptonshire, United Kingdom Probe UK Full time

Probe UK is seeking a highly skilled Technical Support Specialist to join their team in a key role as Technical Support Engineer. This is a fantastic opportunity to provide a proactive, effective, and efficient technical service and customer complaint root cause analysis function within the business.

Key Responsibilities:

  • Co-ordinate all activities within the Service / CCF department such as primary investigations and corrective action.
  • Process customer enquiries for mechanical, electrical, documentation, and testing requirements according to agreed procedures.
  • Quotations for service work and spares to the required specifications.
  • Ensure primary inspections are completed in accordance with department service level agreements and that technical clarity is assured.
  • Manage end to end all customer complaint investigations through to root cause and prepare suitable technical reports.

Requirements:

  • Proven track record in technical electro/mechanical fault-finding and service work.
  • Experience with an ERP system such as SAP.
  • Minimum of HNC in Mechanical or Electronics.
  • Ability to lead and develop a small team.

What We Offer:

  • Salary £46,000 + Bonus.
  • Monday – Friday hours are 7am – 4.15pm Monday – Thursday and Friday 7am – 12pm.
  • Company Pension.
  • Enhanced Annual leave of days holiday increasing with length of service to 26.
  • 4x Death in Service.
  • Private Medical Insurance after 12 months.

Location:

The role is commutable from Northampton, Wellingborough, Bedford, Leicester, and Peterborough.

Eligibility:

Candidates must have the right to live and work in the UK.



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