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Technical Support Specialist

2 months ago

Northampton, Northamptonshire, United Kingdom Probe UK Full time

Probe UK is seeking a highly skilled Technical Support Engineer to join their team in a key role. As a Technical Support Engineer, you will provide a proactive, effective, and efficient technical service and customer complaint root cause analysis function within the business.

This is a great opportunity to join a world leading supplier in their field, a privately owned company with a global reach extending to 20 countries. The company develops and manufactures bespoke products which are exported around the world.

Key Responsibilities:

  • Co-ordinate all activities within the Service / CCF department such as primary investigations and corrective action.
  • Processing customer enquiries for mechanical, electrical, documentation, and testing requirements according to agreed procedures.
  • Quotations for service work and spares to the required specifications.
  • The requirement of quick response times to customer complaint enquiries is essential to sales companies and end customers, therefore the role is measured against agreed KPIs.
  • Ensure primary inspections are completed in accordance with department service level agreements and that technical clarity is assured.
  • Manage end to end all customer complaint investigations through to root cause and prepare suitable technical reports.

Requirements:

  • A minimum of HNC in Mechanical or Electronics.
  • Experience with an ERP system such as SAP.
  • A proven track record in technical electro/mechanical fault-finding and service work.
  • Ability to lead and develop a small team.

What We Offer:

  • Salary £46,000 + Bonus.
  • Monday – Friday hours are 7am – 4.15pm Monday – Thursday and Friday 7am – 12pm.
  • Company Pension.
  • Enhanced Annual leave of days holiday increasing with length of service to 26.
  • 4x Death in Service.
  • Private Medical Insurance after 12 months.

The Technical Support Engineer role is commutable from various locations. Please note that candidates must have the right to live and work in the UK.