Global Customer Journey Designer
4 days ago
As a Global Customer Journey Designer at Ledger Bennett Ltd, you will play a vital role in shaping the customer journey for our clients. Estimated salary for this role is £90,000 - £130,000 per annum.
Job SummaryYou will be responsible for designing and delivering end-to-end customer journeys within the Account Based Marketing framework for complex global companies. This involves consulting with clients, guiding cross-functional teams, and building content strategies to engage key personas and verticals.
Key Responsibilities- Consult with clients to understand their needs and develop tailored solutions.
- Guide cross-functional teams to support ABM projects, ensuring effective collaboration and results.
- Design and facilitate workshops online and in person, leveraging your expertise to drive business outcomes.
- Experience in designing global ABM programmes for very large and complex companies.
- Certified ABM training or equivalent experience.
- Understanding of marketing automation platforms and intent platforms/ABM software.
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Customer Journey Designer
2 weeks ago
London, Greater London, United Kingdom AbleCloset Full timeAbleCloset is looking for an experienced Customer Journey Designer to help us enhance our customer and vets experience. As a key member of our Process Re-engineering team, you will contribute to the design and redesign of customer journeys and end-to-end processes across our UK and European entities.The ideal candidate will have a strong background in...
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Customer Journey Designer
7 days ago
London, Greater London, United Kingdom 3Search Full timeJob SummaryWe are looking for an experienced Senior Digital Analyst to join our team. You will be responsible for designing, implementing, and managing customer experience projects that drive satisfaction and retention.About UsWe are a leading insurance group with a strong reputation across Europe and East Asia. Our commitment to customer care has earned us...
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Customer Journey Consultant
2 weeks ago
London, Greater London, United Kingdom CV-Library Full timeCompany OverviewCV-Library is a leading job search platform that connects job seekers with top employers. Our mission is to help people find their dream job and advance their careers.Main ResponsibilitiesThe Customer Journey Designer will play a pivotal role in transforming the service we offer to our customers by designing and crafting intricate and...
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Customer Journey Strategist
2 weeks ago
London, Greater London, United Kingdom BDS (Northern) Limited Full time**Unlocking Seamless Customer Experiences**BDS (Northern) Limited is pioneering a transformative approach to customer service, and we need your expertise to take it to the next level. As a seasoned Customer Journey Strategist, you'll drive innovation in our Customer Experience and Operations department.Your focus will be on crafting user-centric experiences...
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Customer Journey Strategist
26 minutes ago
London, Greater London, United Kingdom easyJet Airline Company PLC Full timeJob Title: CRM Journey Planner (15419)About Us:easyJet's Customer Experience team is at the forefront of redefining the way we manage customer communications, leveraging data and technology to deliver exceptional experiences. As a CRM Journey Planner, you will play a key role in designing and executing multi-channel customer journeys that enhance our...
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Customer Journey Innovator
4 weeks ago
London, Greater London, United Kingdom MERJE Full timeService Design LeadIn this exciting role as Service Design Lead at MERJE, you will be responsible for designing and delivering innovative customer experiences that meet the evolving needs of a rapidly growing digital lender.The company is backed by significant Private Equity funds and is on a mission to redefine consumer finance, making it simpler and more...
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Global Retention Journey Manager
2 weeks ago
London, Greater London, United Kingdom SkyShowtime Full timeSkyShowtime is a leading global entertainment company, and we're looking for a talented Global Retention Journey Manager to join our team in London. As a key member of our marketing operations team, you will be responsible for the day-to-day management and enablement of key operational activities across 20+ markets.About the CompanyAt SkyShowtime, we strive...
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Customer Journey Architect
1 month ago
London, Greater London, United Kingdom NICE Full timeAbout the RoleThis position as Customer Journey Architect is a key opportunity for a talented individual to drive business growth by designing and implementing effective customer journeys. Working closely with cross-functional teams, you will develop a deep understanding of client business processes and create tailored solutions to meet their...
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Customer Journey Lead
1 month ago
London, Greater London, United Kingdom Experian Ltd Full timeAbout the RoleWe are seeking an experienced Customer Experience Design Lead to join our team at Experian Ltd.In this role, you will define the future experience and identify new opportunities to solve everyday problems that our users have, ensuring the customer journey, products, and features are intuitive, easy to use, beautifully designed, and delivering...
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Omni-Channel Journey Designer
7 days ago
London, Greater London, United Kingdom Merje Full timeOmni-Channel Journey DesignerMERJE is excited to present an opportunity for an Omni-Channel Journey Designer to join their team in the consumer finance sector. This role offers the chance to work on cutting-edge customer experiences using innovative technologies, including generative AI.The successful candidate will lead the design and delivery of servicing...
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Customer Journey Architect
2 weeks ago
London, Greater London, United Kingdom Hertility Health Limited Full timeAre you a creative and detail-oriented individual looking for a new challenge? Do you have a passion for designing innovative customer journeys? We are seeking a skilled Customer Journey Architect to join our team at Hertility Health Limited.About the RoleIn this role, you will lead the creative direction of CRM assets across onboarding, nurture, retention,...
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UX Designer
2 weeks ago
London, Greater London, United Kingdom Match Digital Full timeJob Title: Digital Experience CreatorWe are seeking an experienced Digital Experience Creator to join our team at Match Digital in London. The successful candidate will be responsible for driving customer journey initiatives forward using design thinking and data-driven design. This will involve collaborating with cross-functional teams to create seamless...
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Customer Journey Expert
2 weeks ago
London, Greater London, United Kingdom Tesco Partners Full timeDigital Design at Tesco PartnersWe are committed to providing a fully inclusive and accessible recruitment process. As a Digital Interaction Designer, you will have the opportunity to shape experiences that help millions of people shop better.What We OfferWe offer a competitive salary of £65,000 - £85,000 per annum, depending on experience, as well as a...
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Customer Journey Analyst
2 weeks ago
London, Greater London, United Kingdom Omnis Partners Full timeAbout Omnis PartnersOmnis Partners is a Global Marketing Communications agency partnering with industry leaders to drive innovation and growth. We are currently seeking a skilled Customer Journey Analyst to join our Digital & Customer team. The successful candidate will be responsible for delivering insights that drive business growth and improving customer...
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Customer Journey Architect
2 weeks ago
London, Greater London, United Kingdom Harnham Full timeJob DescriptionCustomer Journey ArchitectHarnham is seeking a skilled Customer Journey Architect to lead our team's efforts in understanding and enhancing the customer experience. The ideal candidate will have a proven track record of analyzing complex data and developing strategic recommendations to drive business growth.Responsibilities:Design and...
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Senior Customer Journey Manager
2 weeks ago
London, Greater London, United Kingdom 3Search Full timeAbout the RoleAs a Senior Customer Journey Manager, you will be responsible for optimising customer journeys across all touchpoints to ensure seamless and memorable experiences. You will work closely with cross-functional teams to design and implement customer experience projects that drive satisfaction and retention.The ideal candidate will have a strong...
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Customer Journey Development Manager
1 month ago
London, Greater London, United Kingdom MS Society Full timeJob DescriptionYou will work with technical teams, subject matter experts, senior leaders and the community to design future journeys that enhance the customer experience and support our transformation goals.Your focus will be on service journeys, volunteering, income generation and campaigning.
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Customer Journey Strategist
2 weeks ago
London, Greater London, United Kingdom Acquire Full timeSenior CRM & Retention SpecialistAbout Acquire:We're a team of innovators dedicated to revolutionizing the sneaker culture. As a Senior CRM & Retention Specialist, you'll be at the forefront of crafting customer journeys that drive engagement and loyalty.Job Overview:You'll lead the development of comprehensive customer lifecycle strategies, focusing on...
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Customer Journey Optimisation Specialist
2 weeks ago
London, Greater London, United Kingdom Berg Kaprow Lewis LLP Full time**Job Summary**We are looking for a Customer Journey Optimisation Specialist to join our team at Berg Kaprow Lewis LLP. As a key member of the team, you will work closely with our CRM Manager to design and implement customer journeys for lifecycle stages such as onboarding, retention, and reactivation.The ideal candidate will have experience creating...
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User Journey Designer
1 month ago
London, Greater London, United Kingdom AJ Bell Management Limited Full timeJoin Our Mission to Enhance User ExperiencesWe are seeking a talented User Journey Designer to join our team at AJ Bell Management Limited. As a key contributor, you will play a crucial role in improving user experiences and conversion rates.This is an exciting opportunity to join our innovative team and contribute to the development of our D2C business. You...