Customer Journey Analyst

Job Role:We are seeking a Customer Journey Analyst to join our team and lead on end-to-end customer journey analysis and optimisation.This is a great opportunity to work on cross-functional digital insight projects and take ownership of customer journey analysis and optimisation using GA4.You will utilise your skills in digital analytics, SQL, and bigQuery...

About the RoleWe are looking for a Customer Journey Analyst Lead to join our team and drive business success through data analysis and strategic decision-making.In this role, you will utilise Google Analytics 4 to analyse customer behaviour across multiple touchpoints, identifying areas of improvement and optimising user experiences.To succeed in this...

About the Role:This Senior Digital Analyst position focuses on driving customer satisfaction through optimised customer journeys. You will be responsible for developing customer journey maps and managing end-to-end customer experiences.The ideal candidate will have a strong background in customer experience or product management, with expertise in data...

Harnham is seeking a skilled Customer Journey Analyst to lead on end-to-end customer journey analysis and optimisation across our vast digital estate.The successful candidate will possess a deep understanding of Google Analytics 4 (GA4) and be able to utilise it to drive business growth.This role offers a competitive salary of £47,500 per annum, dependent...

About the RoleAs a Customer Insight Manager at Harnham, you will be responsible for providing in-depth insights into the customer journey. Your role will involve translating survey and complaint data into actionable insights to optimize customer experiences.You will lead or commission research to provide valuable insights that help boost advocacy, loyalty,...

**Role Overview**As a Senior Digital Analyst, you will play a crucial role in designing, implementing, and managing customer experience projects that drive satisfaction and retention.Your focus will be on optimizing customer journeys across all touchpoints, ensuring seamless and memorable experiences.You will have the opportunity to shape the customer...

About the RoleWe are seeking an experienced CUSTOMER INSIGHTS MANAGER to join our client's team in London. The ideal candidate will have a proven track record of delivering CX improvement initiatives and a strong understanding of customer journey mapping.In this role, you will be responsible for analyzing customer feedback and data to identify key insights...

Job SummaryWe are looking for an experienced Senior Digital Analyst to join our team. You will be responsible for designing, implementing, and managing customer experience projects that drive satisfaction and retention.About UsWe are a leading insurance group with a strong reputation across Europe and East Asia. Our commitment to customer care has earned us...

About the RoleWe are looking for a highly skilled Senior Digital Analyst to join our team. The successful candidate will have a strong background in data analysis and interpretation, as well as experience working with GA4, SQL/bigQuery and A/B testing.Key ResponsibilitiesLead the development of data-led strategies to improve digital customer...

**Unlocking Seamless Customer Experiences**BDS (Northern) Limited is pioneering a transformative approach to customer service, and we need your expertise to take it to the next level. As a seasoned Customer Journey Strategist, you'll drive innovation in our Customer Experience and Operations department.Your focus will be on crafting user-centric experiences...

Are you a creative and detail-oriented individual looking for a new challenge? Do you have a passion for designing innovative customer journeys? We are seeking a skilled Customer Journey Architect to join our team at Hertility Health Limited.About the RoleIn this role, you will lead the creative direction of CRM assets across onboarding, nurture, retention,...

Company OverviewCV-Library is a leading job search platform that connects job seekers with top employers. Our mission is to help people find their dream job and advance their careers.Main ResponsibilitiesThe Customer Journey Designer will play a pivotal role in transforming the service we offer to our customers by designing and crafting intricate and...

Customer Journey ManagerAs a Customer Journey Manager at ENGINEERINGUK, you will be responsible for optimizing the customer journey throughout the purchasing funnel, from product discovery to consideration and purchase.This role requires a deep understanding of customer behavior and preferences, as well as experience using data and metrics to measure impact...

About the RoleThis position as Customer Journey Architect is a key opportunity for a talented individual to drive business growth by designing and implementing effective customer journeys. Working closely with cross-functional teams, you will develop a deep understanding of client business processes and create tailored solutions to meet their...

Job DescriptionCustomer Journey ArchitectHarnham is seeking a skilled Customer Journey Architect to lead our team's efforts in understanding and enhancing the customer experience. The ideal candidate will have a proven track record of analyzing complex data and developing strategic recommendations to drive business growth.Responsibilities:Design and...

Service Design LeadIn this exciting role as Service Design Lead at MERJE, you will be responsible for designing and delivering innovative customer experiences that meet the evolving needs of a rapidly growing digital lender.The company is backed by significant Private Equity funds and is on a mission to redefine consumer finance, making it simpler and more...

AbleCloset is looking for an experienced Customer Journey Designer to help us enhance our customer and vets experience. As a key member of our Process Re-engineering team, you will contribute to the design and redesign of customer journeys and end-to-end processes across our UK and European entities.The ideal candidate will have a strong background in...

We are seeking a Customer Journey Manager to play a key role in delivering the strategy for our Onboarding programme. The ideal candidate will have experience in end-to-end campaign management of triggered campaigns and strong cross-functional stakeholder management skills.About the RoleAs a Customer Journey Manager, you will work closely with our CRM...

Your Key ResponsibilitiesYou'll handle client queries and provide exceptional customer service.Bring back client feedback and insights to help our team build better products and improve our customer journey.Support with other team functions such as reconciliation, management of ADMs, and training new team members.

Job OverviewDream Travel by Cheryl is seeking a highly motivated Customer Journey Manager to join our team. As a Customer Journey Manager, you will be responsible for delivering exceptional customer experiences through personalized travel planning and expert advice.About the Position:Salary: $50,000 - $60,000 per yearJob Type: Full-timeLocation: Remote...