Omni-Channel Journey Designer

3 weeks ago


London, Greater London, United Kingdom Merje Full time

Omni-Channel Journey Designer

MERJE is excited to present an opportunity for an Omni-Channel Journey Designer to join their team in the consumer finance sector. This role offers the chance to work on cutting-edge customer experiences using innovative technologies, including generative AI.

The successful candidate will lead the design and delivery of servicing journeys for a rapidly growing digital lender. This consumer finance business is revolutionising the industry with its digital credit card and partnerships with major brands.

As the Omni-Channel Journey Designer, you'll be responsible for designing and owning end-to-end customer journeys across multiple channels. You'll leverage generative AI capabilities to maximise service quality and efficiency and conduct customer insights research and analysis to inform decision-making.

Key Responsibilities:

  • Design and own end-to-end customer journeys across multiple channels
  • Leverage generative AI capabilities to maximise service quality and efficiency
  • Conduct customer insights research and analysis to inform decision-making
  • Lead experimentation and A/B testing to optimise customer experiences
  • Collaborate with cross-functional teams to shape and deliver improvements

Salary: Up to £70,000 per annum (Manchester office)


  • Omni Channel Manager

    3 weeks ago


    London, Greater London, United Kingdom Salt Full time

    Salt requires an experienced freelance Omni Channel Manager. As an Omni Channel Manager, you will be responsible for leading site trading, strategy, and operations, overseeing a small team. This role focuses on creating and executing an omni-channel brand strategy to strengthen the digital flagship site, driving conversion, revenue, and traffic through...


  • London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full time

    About the OpportunityWe are seeking an experienced Omni-Channel Campaign Lead to join our Consumer Exec team at Consumer Additions and Consumer Exec. As an Omni-Channel Campaign Lead, you will play a key role in managing and executing omni-channel campaigns, sub-campaigns, key launches, and brand partnerships within set timelines.The successful candidate...


  • London, Greater London, United Kingdom Laraveldaily Full time

    We're looking for a seasoned Senior Brand Executive to spearhead our brand's presence in Yeovil, Somerset.This pivotal role demands a deep understanding of omni-channel marketing, excellent leadership skills, and the ability to collaborate seamlessly with internal and external teams.Main Responsibilities:Design and implement strategic plans to enhance brand...


  • London, Greater London, United Kingdom Merje Careers Full time

    Servicing Journey ArchitectWe're looking for a highly skilled Servicing Journey Architect to join our team at MERJE. As a key member of our consumer finance business, you'll be responsible for designing and delivering exceptional customer experiences.Key Benefits:A rewarding salary of up to £70,000 per annumOngoing opportunities for professional growth and...


  • London, Greater London, United Kingdom Monica Vinader Ltd Full time

    About Monica Vinader LtdWe are a Digital first, omni-channel, customer-obsessed, female-led and inclusive company focused on creating meaningful relationships with our community. Our mission is to make luxury something we can all enjoy every day.Job DescriptionThe Head of Digital Experience role is an exciting opportunity to transform the online and offline...


  • London, Greater London, United Kingdom Omnis Partners Full time

    About Omnis PartnersOmnis Partners is a Global Marketing Communications agency partnering with industry leaders to drive innovation and growth. We are currently seeking a skilled Customer Journey Analyst to join our Digital & Customer team. The successful candidate will be responsible for delivering insights that drive business growth and improving customer...


  • London, Greater London, United Kingdom Puig Full time

    About Loto del SurLoto del Sur is a niche brand rooted in a deep passion for craftsmanship, design, and Latin American heritage. We blend natural beauty with modern, refined aesthetics, and we're looking for an Ecommerce Executive to help us drive our digital presence.Key ResponsibilitiesEcommerce Platform DevelopmentDevelop and execute a comprehensive...


  • London, Greater London, United Kingdom Trinity Resource Solutions Full time

    Job DescriptionIn this key role at Trinity Resource Solutions, you'll be responsible for designing and executing multi-channel marketing campaigns to drive business outcomes and customer engagement.Main Accountabilities:Develop and implement cross-channel marketing strategies to deliver high-impact campaigns.Collaborate closely with internal teams, including...


  • London, Greater London, United Kingdom easyJet Airline Company PLC Full time

    Job DescriptionWe are seeking a highly skilled Data and Journey Planner to join our Customer Experience team at easyJet Airline Company PLC. In this role, you will be responsible for designing and planning customer journeys across various channels.Key Responsibilities:Collaborate with data analysts and scientists to develop cutting-edge models and...


  • London, Greater London, United Kingdom easyJet Airline Company PLC Full time

    Job Title: CRM Journey Planner (15419)About Us:easyJet's Customer Experience team is at the forefront of redefining the way we manage customer communications, leveraging data and technology to deliver exceptional experiences. As a CRM Journey Planner, you will play a key role in designing and executing multi-channel customer journeys that enhance our...

  • UX Designer

    3 weeks ago


    London, Greater London, United Kingdom Match Digital Full time

    Job Title: Digital Experience CreatorWe are seeking an experienced Digital Experience Creator to join our team at Match Digital in London. The successful candidate will be responsible for driving customer journey initiatives forward using design thinking and data-driven design. This will involve collaborating with cross-functional teams to create seamless...


  • London, Greater London, United Kingdom 3Search Full time

    Job SummaryWe are looking for an experienced Senior Digital Analyst to join our team. You will be responsible for designing, implementing, and managing customer experience projects that drive satisfaction and retention.About UsWe are a leading insurance group with a strong reputation across Europe and East Asia. Our commitment to customer care has earned us...


  • London, Greater London, United Kingdom Mecca Brands Full time

    **About Us**MECCA Brands is a leading company in the industry, seeking an Art and Design Innovator to join our team.The successful candidate will be responsible for concepting and implementing communications across various touchpoints, including digital and printed materials. They will work collaboratively with the Marketing team to deliver compelling...


  • London, Greater London, United Kingdom Marks & Spencer Plc Full time

    Digital Transformation ExpertMarks & Spencer Plc is seeking a Digital Transformation Expert to lead our digital innovation efforts and improve customer experiences.ResponsibilitiesDesign and implement technical solutions to personalise customer journeys across digital channels.Collaborate with Data Science teams to develop data-driven solutions.Drive...


  • London, Greater London, United Kingdom AJ Bell Management Limited Full time

    About the RoleAs a CRM Automation Specialist, you will be responsible for maximising the potential of our new Bloomreach platform. You will oversee the execution of our marketing and CRM roadmap, managing complex automated lifecycle journeys.This is an excellent opportunity to join our growing company in London, with great career progression and a sociable...


  • London, Greater London, United Kingdom Clear Channel International Full time

    Job TitleSenior Frontend Engineer - Clear Channel InternationalAbout the RoleWe're seeking an experienced Frontend Engineer to join our team and contribute to the development of our cutting-edge digital products. As a key member of our engineering team, you'll work closely with our designers and product managers to create seamless user...


  • London, Greater London, United Kingdom AbleCloset Full time

    AbleCloset is looking for an experienced Customer Journey Designer to help us enhance our customer and vets experience. As a key member of our Process Re-engineering team, you will contribute to the design and redesign of customer journeys and end-to-end processes across our UK and European entities.The ideal candidate will have a strong background in...


  • London, Greater London, United Kingdom 3Search Full time

    About the RoleAs a Senior Customer Journey Manager, you will be responsible for optimising customer journeys across all touchpoints to ensure seamless and memorable experiences. You will work closely with cross-functional teams to design and implement customer experience projects that drive satisfaction and retention.The ideal candidate will have a strong...


  • London, Greater London, United Kingdom Ledger Bennett Ltd Full time

    As a Global Customer Journey Designer at Ledger Bennett Ltd, you will play a vital role in shaping the customer journey for our clients. Estimated salary for this role is £90,000 - £130,000 per annum.Job SummaryYou will be responsible for designing and delivering end-to-end customer journeys within the Account Based Marketing framework for complex global...


  • London, Greater London, United Kingdom Merje Full time

    Revolutionizing Consumer FinanceMERJE presents an exceptional opportunity for a Customer Experience Innovator in the consumer finance sector. This role offers the chance to shape cutting-edge customer experiences using innovative technologies, including generative AI.The successful candidate will lead the design and delivery of servicing journeys for a...