Omni Channel Experience Lead

5 days ago


London, Greater London, United Kingdom Puig Full time
About Loto del Sur

Loto del Sur is a niche brand rooted in a deep passion for craftsmanship, design, and Latin American heritage. We blend natural beauty with modern, refined aesthetics, and we're looking for an Ecommerce Executive to help us drive our digital presence.

Key Responsibilities
  • Ecommerce Platform Development
  • Develop and execute a comprehensive digital content strategy that ensures our ecommerce platform remains modern and visually appealing, aligned with our brand aesthetic and seasonal campaigns.
  • Ongoing optimisation of product listings, landing pages, and homepage merchandising to drive sales and provide a seamless user experience.
  • Collaborate with cross-functional teams to create compelling, high-quality content that resonates with our refined, artisanal identity.
  • Manage stock visibility on the site, facilitating timely communication with supply and customer service teams to address product availability and customer inquiries.
  • Digital Marketing & Analytics
  • Execute and manage promotions and campaigns across all digital channels, strategically aligned with overall business goals and optimised for performance.
  • Work closely with technical and creative teams to enhance site functionality, test new features, and implement quick adjustments as needed.
  • Analyse web analytics and performance data to identify opportunities for improvement and apply insights to enhance the customer journey and increase conversions.
  • Contribute to the development of our digital roadmap, ensuring our website evolves in line with customer expectations and market trends.
  • Customer-Centric Approach
  • Assist with weekly performance reports, analysing key metrics, identifying trends, and recommending strategic actions to improve sales performance.
  • Help define and execute trading plans with innovative and creative ideas, ensuring alignment with broader business objectives.
  • Stay informed about competitor strategies and ecommerce trends to maintain our position as a leader in the industry.

Estimated Salary: $80,000 - $110,000 per year.

This role requires a customer-centric approach, excellent analytical skills, and a passion for delivering exceptional customer experiences. The ideal candidate will have a deep understanding of ecommerce, digital marketing, and website optimisation.



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