Omni-Channel Experience Lead

3 weeks ago


London, Greater London, United Kingdom Monica Vinader Ltd Full time
Job Title: Customer Care Leader

We are seeking an experienced Customer Care Leader to join our team at Monica Vinader Ltd. This is a fantastic opportunity to lead our customer service operations and drive excellence in delivering outstanding customer experiences.

Key Responsibilities
  • Leading the Customer Care team to deliver exceptional service and exceed customer expectations.
  • Developing and implementing strategies to improve customer satisfaction, loyalty, and retention.
  • Maintaining accurate records of customer interactions and ensuring compliance with company policies and procedures.
Requirements

To succeed in this role, you will need:

  • A proven track record in customer service or contact centre management, preferably in a luxury goods or brand-focused organisation.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritise tasks to meet deadlines.
  • Familiarity with ERP or CRM systems is advantageous.
Salary and Benefits

The salary for this role is £58,000 - £68,000 per annum, depending on experience, plus benefits including pension scheme, life insurance, and generous holiday entitlement.



  • London, Greater London, United Kingdom Virgin Experience Days Limited Full time

    About Us: Virgin Experience Days Limited is a leading provider of employee rewards and corporate gifts. We are seeking an experienced Head of Omni-Channel Marketing to lead our B2B marketing efforts in the UK and USA.About the Role: As a Head of Omni-Channel Marketing, you will be responsible for developing and executing our marketing strategies to drive...

  • Omni Channel Manager

    3 weeks ago


    London, Greater London, United Kingdom Salt Full time

    Salt requires an experienced freelance Omni Channel Manager. As an Omni Channel Manager, you will be responsible for leading site trading, strategy, and operations, overseeing a small team. This role focuses on creating and executing an omni-channel brand strategy to strengthen the digital flagship site, driving conversion, revenue, and traffic through...


  • London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full time

    About the OpportunityWe are seeking an experienced Omni-Channel Campaign Lead to join our Consumer Exec team at Consumer Additions and Consumer Exec. As an Omni-Channel Campaign Lead, you will play a key role in managing and executing omni-channel campaigns, sub-campaigns, key launches, and brand partnerships within set timelines.The successful candidate...


  • London, Greater London, United Kingdom Merje Full time

    Omni-Channel Journey DesignerMERJE is excited to present an opportunity for an Omni-Channel Journey Designer to join their team in the consumer finance sector. This role offers the chance to work on cutting-edge customer experiences using innovative technologies, including generative AI.The successful candidate will lead the design and delivery of servicing...


  • London, Greater London, United Kingdom Hamden Technology Full time

    Digital marketing plays a vital role in Hamden Technology's success, and we're looking for a seasoned professional to lead our efforts. As a Senior Omni-Channel Marketing Manager, you'll be responsible for developing and executing comprehensive marketing strategies that drive business growth.


  • London, Greater London, United Kingdom ENGINEERINGUK Full time

    Key Responsibilities:As an Omni Channel Merchandise Manager, you will be responsible for leading the junior merchandising planning team, working closely with peers to create a best-in-class merch function. You will also partner with the sales team to prepare for market, creating account-specific performance recaps and financial overviews, and lead ad-hoc...


  • London, Greater London, United Kingdom Healthxchange Full time

    About the Role:We are seeking an Omni-Channel Brand Development Lead to drive the growth of Obagi Medical, the #1 Professional Skincare Brand in UK&I. You will be responsible for developing and implementing a comprehensive brand plan that drives awareness, leads, and sales.Your Key Areas of Responsibility:Develop and own the brand strategy.Manage...


  • London, Greater London, United Kingdom Healthxchange Full time

    About the Company:">Healthxchange is a leading supplier of medical aesthetic products and services to professionals across the UK & Ireland, founded in 2000. We pride ourselves on partnering with award-winning brands to strategically commercialize their products in market.With a current customer base of over 9,000 clinics, we offer a wide range of products...


  • London, Greater London, United Kingdom CVUK Full time

    Job DescriptionWe are looking for an Omni-Channel Buying Specialist to join our team at CVUK. The successful candidate will have a proven track record in merchandising and planning, with a strong focus on data-driven decision making.Key ResponsibilitiesSales & Stock Optimization: Develop and implement sales and stock plans that drive revenue growth and...


  • London, Greater London, United Kingdom Puig Full time

    About Loto del SurLoto del Sur is a niche brand rooted in a deep passion for craftsmanship, design, and Latin American heritage. We blend natural beauty with modern, refined aesthetics, and we're looking for an Ecommerce Executive to help us drive our digital presence.Key ResponsibilitiesEcommerce Platform DevelopmentDevelop and execute a comprehensive...


  • London, Greater London, United Kingdom Virgin Experience Days Limited Full time

    About Us: Virgin Experience Days Limited offers a range of employee rewards and corporate gifts. As a Head of Omni-Channel Marketing, you will play a key role in developing and executing our marketing strategies to drive sales and growth.About the Role: This senior marketing role will involve leading our B2B marketing efforts in the UK and USA, driving lead...


  • London, Greater London, United Kingdom Omni RMS Full time

    Career OpportunityAt Omni RMS, we're looking for a highly skilled Net Developer with hands-on experience in Umbraco and PHP to join our digital team. As a Net Engineer with a primary focus on Conversion Rate Optimisation (CRO) and CMS development, you'll work closely with the Digital Director to advance our tech solution. With a strong B2B and B2C customer...


  • London, Greater London, United Kingdom Salt Digital Recruitment Full time

    We are seeking a Digital Experience Transformation Lead to join our team and drive the 'order to pick up' experience roll-out to new global locations. This is an exciting opportunity for a Programme Manager with expertise in omni-channel retail.About the RoleAs a Programme Manager, you will be responsible for leading the development of customer-centric...


  • London, Greater London, United Kingdom Silverdrum Full time £60,000

    About the RoleWe are seeking an experienced Data-Driven Senior Solutions Manager to join our EMEA team, responsible for global and regional client relationships led from London, as well as the development of new, regionally relevant data-driven marketing capabilities.The successful candidate will possess a deep understanding of data-driven marketing,...


  • London, Greater London, United Kingdom TED EXPERIENCE Full time

    Key ResponsibilitiesThis role involves overseeing the planning and deployment of a trained workforce used by one of our key clients to demonstrate and sell their flagship product. You will be responsible for maximizing retail channel performance by leveraging our data-informed technology.You will take proactive ownership of project management...


  • London, Greater London, United Kingdom Tata Consultancy Services Full time

    Fashion Business Development OpportunityThis is an exciting opportunity for a skilled business consultant to join our team and drive business growth in the fashion industry. The successful candidate will have a strong background in merchandising, with experience in developing merchandising strategies and execution approaches. In this role, you will work...


  • London, Greater London, United Kingdom Dr. Martens Full time

    Job DescriptionWe are seeking a seasoned Email Marketing Director to lead our EMEA CRM team and drive the strategy, planning, and execution of email marketing programs for the region.This is a key stakeholder role within our CDP team, responsible for overseeing all aspects of CRM efforts and providing support for our loyalty and user retention strategy.The...


  • London, Greater London, United Kingdom Qualcomm Full time

    About the JobWe are seeking an experienced Commercial Channel GTM and Marketing professional to join our team at Qualcomm.The successful candidate will collaborate with Channel counterparts including Marketing, CAMs and OEMs to develop and implement omni-channel marketing programs, joint OEM campaigns, demand generation initiatives, pipeline acceleration...


  • London, Greater London, United Kingdom RIVER ISLAND Full time

    About River IslandAt River Island, we're passionate about providing exceptional customer service and driving sales growth through our retail channels.Job OverviewThis is an exciting opportunity for a talented individual to join our team as a Sales and Service Director. The successful candidate will be responsible for leading our retail operations, improving...


  • London, Greater London, United Kingdom Teleperformance Greece Full time

    Omni-commerce Payment ExpertWe are seeking an Omni-commerce Payment Expert to join our Nordic Customer Care team. As a key member of this team, you will play a crucial role in creating powerful customer experiences and shaping omni-commerce payment ecosystems.Our company works closely with one of the leading companies that provide technology for electronic...