Omni-Channel Experience Lead
3 weeks ago
We are seeking an experienced Customer Care Leader to join our team at Monica Vinader Ltd. This is a fantastic opportunity to lead our customer service operations and drive excellence in delivering outstanding customer experiences.
Key Responsibilities- Leading the Customer Care team to deliver exceptional service and exceed customer expectations.
- Developing and implementing strategies to improve customer satisfaction, loyalty, and retention.
- Maintaining accurate records of customer interactions and ensuring compliance with company policies and procedures.
To succeed in this role, you will need:
- A proven track record in customer service or contact centre management, preferably in a luxury goods or brand-focused organisation.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and prioritise tasks to meet deadlines.
- Familiarity with ERP or CRM systems is advantageous.
The salary for this role is £58,000 - £68,000 per annum, depending on experience, plus benefits including pension scheme, life insurance, and generous holiday entitlement.
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Head of Omni-Channel Marketing
2 months ago
London, Greater London, United Kingdom Virgin Experience Days Limited Full timeAbout Us: Virgin Experience Days Limited is a leading provider of employee rewards and corporate gifts. We are seeking an experienced Head of Omni-Channel Marketing to lead our B2B marketing efforts in the UK and USA.About the Role: As a Head of Omni-Channel Marketing, you will be responsible for developing and executing our marketing strategies to drive...
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Omni Channel Manager
3 weeks ago
London, Greater London, United Kingdom Salt Full timeSalt requires an experienced freelance Omni Channel Manager. As an Omni Channel Manager, you will be responsible for leading site trading, strategy, and operations, overseeing a small team. This role focuses on creating and executing an omni-channel brand strategy to strengthen the digital flagship site, driving conversion, revenue, and traffic through...
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Omni-Channel Campaign Lead
3 weeks ago
London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full timeAbout the OpportunityWe are seeking an experienced Omni-Channel Campaign Lead to join our Consumer Exec team at Consumer Additions and Consumer Exec. As an Omni-Channel Campaign Lead, you will play a key role in managing and executing omni-channel campaigns, sub-campaigns, key launches, and brand partnerships within set timelines.The successful candidate...
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Omni-Channel Journey Designer
3 weeks ago
London, Greater London, United Kingdom Merje Full timeOmni-Channel Journey DesignerMERJE is excited to present an opportunity for an Omni-Channel Journey Designer to join their team in the consumer finance sector. This role offers the chance to work on cutting-edge customer experiences using innovative technologies, including generative AI.The successful candidate will lead the design and delivery of servicing...
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Senior Omni-Channel Marketing Manager
3 weeks ago
London, Greater London, United Kingdom Hamden Technology Full timeDigital marketing plays a vital role in Hamden Technology's success, and we're looking for a seasoned professional to lead our efforts. As a Senior Omni-Channel Marketing Manager, you'll be responsible for developing and executing comprehensive marketing strategies that drive business growth.
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Omni Channel Merchandise Manager
5 days ago
London, Greater London, United Kingdom ENGINEERINGUK Full timeKey Responsibilities:As an Omni Channel Merchandise Manager, you will be responsible for leading the junior merchandising planning team, working closely with peers to create a best-in-class merch function. You will also partner with the sales team to prepare for market, creating account-specific performance recaps and financial overviews, and lead ad-hoc...
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Omni-Channel Brand Development Lead
5 days ago
London, Greater London, United Kingdom Healthxchange Full timeAbout the Role:We are seeking an Omni-Channel Brand Development Lead to drive the growth of Obagi Medical, the #1 Professional Skincare Brand in UK&I. You will be responsible for developing and implementing a comprehensive brand plan that drives awareness, leads, and sales.Your Key Areas of Responsibility:Develop and own the brand strategy.Manage...
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Omni-Channel Brand Strategist
2 weeks ago
London, Greater London, United Kingdom Healthxchange Full timeAbout the Company:">Healthxchange is a leading supplier of medical aesthetic products and services to professionals across the UK & Ireland, founded in 2000. We pride ourselves on partnering with award-winning brands to strategically commercialize their products in market.With a current customer base of over 9,000 clinics, we offer a wide range of products...
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Omni-Channel Buying Specialist
5 days ago
London, Greater London, United Kingdom CVUK Full timeJob DescriptionWe are looking for an Omni-Channel Buying Specialist to join our team at CVUK. The successful candidate will have a proven track record in merchandising and planning, with a strong focus on data-driven decision making.Key ResponsibilitiesSales & Stock Optimization: Develop and implement sales and stock plans that drive revenue growth and...
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Omni Channel Experience Lead
3 weeks ago
London, Greater London, United Kingdom Puig Full timeAbout Loto del SurLoto del Sur is a niche brand rooted in a deep passion for craftsmanship, design, and Latin American heritage. We blend natural beauty with modern, refined aesthetics, and we're looking for an Ecommerce Executive to help us drive our digital presence.Key ResponsibilitiesEcommerce Platform DevelopmentDevelop and execute a comprehensive...
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B2B Lead Generation Manager
2 months ago
London, Greater London, United Kingdom Virgin Experience Days Limited Full timeAbout Us: Virgin Experience Days Limited offers a range of employee rewards and corporate gifts. As a Head of Omni-Channel Marketing, you will play a key role in developing and executing our marketing strategies to drive sales and growth.About the Role: This senior marketing role will involve leading our B2B marketing efforts in the UK and USA, driving lead...
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Omni RMS Digital Technology Expert
5 days ago
London, Greater London, United Kingdom Omni RMS Full timeCareer OpportunityAt Omni RMS, we're looking for a highly skilled Net Developer with hands-on experience in Umbraco and PHP to join our digital team. As a Net Engineer with a primary focus on Conversion Rate Optimisation (CRO) and CMS development, you'll work closely with the Digital Director to advance our tech solution. With a strong B2B and B2C customer...
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Digital Experience Transformation Lead
3 weeks ago
London, Greater London, United Kingdom Salt Digital Recruitment Full timeWe are seeking a Digital Experience Transformation Lead to join our team and drive the 'order to pick up' experience roll-out to new global locations. This is an exciting opportunity for a Programme Manager with expertise in omni-channel retail.About the RoleAs a Programme Manager, you will be responsible for leading the development of customer-centric...
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Omni-Channel Marketing Expert
3 weeks ago
London, Greater London, United Kingdom Silverdrum Full time £60,000About the RoleWe are seeking an experienced Data-Driven Senior Solutions Manager to join our EMEA team, responsible for global and regional client relationships led from London, as well as the development of new, regionally relevant data-driven marketing capabilities.The successful candidate will possess a deep understanding of data-driven marketing,...
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Retail Channel Performance Lead
3 weeks ago
London, Greater London, United Kingdom TED EXPERIENCE Full timeKey ResponsibilitiesThis role involves overseeing the planning and deployment of a trained workforce used by one of our key clients to demonstrate and sell their flagship product. You will be responsible for maximizing retail channel performance by leveraging our data-informed technology.You will take proactive ownership of project management...
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Omni Channel Experience Developer
4 weeks ago
London, Greater London, United Kingdom Tata Consultancy Services Full timeFashion Business Development OpportunityThis is an exciting opportunity for a skilled business consultant to join our team and drive business growth in the fashion industry. The successful candidate will have a strong background in merchandising, with experience in developing merchandising strategies and execution approaches. In this role, you will work...
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Customer Experience Strategist
2 weeks ago
London, Greater London, United Kingdom Dr. Martens Full timeJob DescriptionWe are seeking a seasoned Email Marketing Director to lead our EMEA CRM team and drive the strategy, planning, and execution of email marketing programs for the region.This is a key stakeholder role within our CDP team, responsible for overseeing all aspects of CRM efforts and providing support for our loyalty and user retention strategy.The...
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UK Channel Partnerships and Marketing Director
4 weeks ago
London, Greater London, United Kingdom Qualcomm Full timeAbout the JobWe are seeking an experienced Commercial Channel GTM and Marketing professional to join our team at Qualcomm.The successful candidate will collaborate with Channel counterparts including Marketing, CAMs and OEMs to develop and implement omni-channel marketing programs, joint OEM campaigns, demand generation initiatives, pipeline acceleration...
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Omni-Channel Retail Leader
3 weeks ago
London, Greater London, United Kingdom RIVER ISLAND Full timeAbout River IslandAt River Island, we're passionate about providing exceptional customer service and driving sales growth through our retail channels.Job OverviewThis is an exciting opportunity for a talented individual to join our team as a Sales and Service Director. The successful candidate will be responsible for leading our retail operations, improving...
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Omni-commerce Payment Expert
5 days ago
London, Greater London, United Kingdom Teleperformance Greece Full timeOmni-commerce Payment ExpertWe are seeking an Omni-commerce Payment Expert to join our Nordic Customer Care team. As a key member of this team, you will play a crucial role in creating powerful customer experiences and shaping omni-commerce payment ecosystems.Our company works closely with one of the leading companies that provide technology for electronic...