Omni-Channel Retail Leader

3 weeks ago


London, Greater London, United Kingdom RIVER ISLAND Full time
About River Island

At River Island, we're passionate about providing exceptional customer service and driving sales growth through our retail channels.

Job Overview

This is an exciting opportunity for a talented individual to join our team as a Sales and Service Director. The successful candidate will be responsible for leading our retail operations, improving customer satisfaction, and enhancing the overall shopping experience.

Key Responsibilities
  • Lead our retail operations, ensuring excellent customer service and sales growth.
  • Develop and implement strategies to improve brand standards and customer satisfaction.
  • Analyze reports to make commercial and financial decisions that increase profit.
  • Ensure all aspects of retail risk and health & safety are managed effectively.
Requirements
  • Proven leadership and management experience in retail.
  • Ability to analyze reports and make commercial decisions.
  • Strong communication and interpersonal skills.
  • Well-organized and capable of planning efficiently.
What We Offer
  • Salary: £70,000 - £90,000 per annum.
  • Benefits package, including staff discount, uniform allowance, and River Island Rewards program.
  • Pension plan and bonus scheme.
  • Opportunities for career progression and professional development.

We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.



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