Customer Service and Administration Professional
5 days ago
We are a family of companies providing building maintenance services to local authorities, social housing providers, and their residents. Our mission is to deliver quality, value for money maintenance, compliance, and retrofit services across the country.
Job SummaryWe are seeking an experienced Customer Service Administrator to join our Customer Experience team in Langley. This role involves collaborating with stakeholders on the strategic direction of our customer experience, ensuring current and future needs of internal and external customers are met.
Key Responsibilities:- Support the Branch with raising and updating complaints on our CRM system.
- Deal with stage 1 complaints, ensuring compliance with group and client policies.
- Maintain and update the CRM system with full details, including notes and emails.
- Communicate with Customers to understand their concerns and confirm next steps.
- Carry out full investigations, identifying service failures and required actions to rectify them.
- Allocate repairs to DLO/Sub contractors and monitor jobs to conclusion.
- Draft response findings and actions addressing all issues raised by the Customer.
- Social housing experience is advantageous, but not essential.
- Experience dealing with reactive maintenance and complaints is preferred.
- The ability to deal with difficult customers is essential.
- A resilient and positive can-do attitude is necessary.
An estimated salary of £27,500 per annum, making this an excellent opportunity for someone looking to develop their career in customer service.
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