Customer Service Liaison Specialist
1 month ago
Role Overview:
This position is a great opportunity for an experienced customer service professional to join our team at QA, a leading training organisation in the UK.
About the Job:
We are seeking a highly skilled Customer Service Coordinator to join our regional customer services team. As a key member of our Learning division, you will be responsible for delivering exceptional customer service to our learners, apprentices, and other customers.
Key Responsibilities:
- Responding to inbound calls from customers in a timely and efficient manner
- Working closely with internal and external stakeholders to deliver our services and programmes
- Providing high levels of customer satisfaction through effective communication and problem-solving skills
- Performing administrative tasks and data entry as required
- Completing tasks in line with company policies, procedures, and methods to agreed timescales
Requirements:
- Experience in a customer service role within an office environment
- Proven experience of data entry, administration (Excel, MS Office, and other IT systems)
- GCSE qualifications or equivalent (4-9 or A-C grade in English, Maths, and Science)
- Ability to travel to our Slough office 2-3 days per week
- Holds full right to work in the UK and is able to undergo relevant background checks
What We Offer:
- Competitive salary: £30,000 - £40,000 per annum, depending on experience
- Benefits package including life insurance, pension scheme, and holiday entitlement
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