Customer Service Liaison Specialist

1 day ago


Slough, Slough, United Kingdom QA Full time

Role Overview:

This position is a great opportunity for an experienced customer service professional to join our team at QA, a leading training organisation in the UK.

About the Job:

We are seeking a highly skilled Customer Service Coordinator to join our regional customer services team. As a key member of our Learning division, you will be responsible for delivering exceptional customer service to our learners, apprentices, and other customers.

Key Responsibilities:

  • Responding to inbound calls from customers in a timely and efficient manner
  • Working closely with internal and external stakeholders to deliver our services and programmes
  • Providing high levels of customer satisfaction through effective communication and problem-solving skills
  • Performing administrative tasks and data entry as required
  • Completing tasks in line with company policies, procedures, and methods to agreed timescales

Requirements:

  • Experience in a customer service role within an office environment
  • Proven experience of data entry, administration (Excel, MS Office, and other IT systems)
  • GCSE qualifications or equivalent (4-9 or A-C grade in English, Maths, and Science)
  • Ability to travel to our Slough office 2-3 days per week
  • Holds full right to work in the UK and is able to undergo relevant background checks

What We Offer:

  • Competitive salary: £30,000 - £40,000 per annum, depending on experience
  • Benefits package including life insurance, pension scheme, and holiday entitlement


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