Customer Service Expert
2 days ago
Our Customer Service team is looking for an exceptional individual to join their ranks. As a key member of our team, you will be responsible for delivering outstanding customer service whilst utilizing your product knowledge to maximize upselling opportunities.
You will manage orders from initial inquiry to post-hire feedback, taking ownership of the customer journey and building lasting relationships with regular customers. Your days will be filled with communicating with customers via phone, email, and website requests. We're looking for someone who can think on their feet, use their initiative, and ensure we deliver the best possible experience for our customers.
This role would be perfect for individuals with a background in customer service or administration, ideally with industry experience. You'll enjoy working in a fast-paced operational environment where you'll manage multiple tasks, deadlines, and targets while maintaining high standards of accuracy.
We offer a competitive salary of £26,000 - £30,000 per annum, depending on experience, as well as a range of benefits including access to a 24-7 employee assistance helpline, counselling services, and financial wellbeing support.
- Proven experience in a Customer Service/ Administrator role
- Previous experience in the hire or construction industry would be advantageous
- Exceptional communication skills, including negotiating and influencing
- Able to engage and build relationships with internal and external customers
- An effective team player with a highly supportive, collaborative approach
- Flexible and adaptable, with a varied work day in a fast-paced operational environment
- A commitment to continuous improvement, suggesting and acting on ideas to enhance processes and service levels
- Good computer literacy in MS Office packages
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