Customer Service Expert
1 day ago
About the Role: Customer Services - It's a People Thing
We're looking for someone who can start a conversation in an empty room. If you're that person and have experience in customer service, this could be the role for you.
You'll be responsible for delivering best-in-class service using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email, and responding to website requests.
As a key member of our team, you'll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers.
This is a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational service-focused business.
Key Responsibilities:
- Proven experience in a Customer Service/ Administrator role
- Previous experience in the hire or construction industry would be advantageous
- Exceptional communication skills including negotiating and influencing
- Able to use own judgment and initiative to make decisions in line with company policies and pricing structures
- Effective team member with a highly supportive, collaborative approach
- Flexible and adaptable approach, managing multiple tasks, deadlines, and targets while maintaining high standards of accuracy
- Commitment to continuous improvement, suggesting and implementing improvements to processes and service levels
Salary: £28,000-£32,000 per annum
Benefits:
- Mental health awareness campaign and first-aider programme
- 24-7 employee assistance helpline
- Counselling services
- Financial wellbeing support
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