Customer Service Professional

17 hours ago


Slough, Slough, United Kingdom Recra Consulting Full time
Job Title: Customer Service Professional

About the Role:
We are seeking a highly skilled and dedicated Customer Service Professional to join our dynamic team at Recra Consulting. As a key member of our client service department, you will play a crucial role in delivering exceptional customer experiences and ensuring the highest level of satisfaction.

Key Responsibilities:
  • Respond to customer inquiries promptly via phone and email, providing expert assistance and resolving issues.
  • Process orders and manage invoicing efficiently to ensure timely delivery and customer satisfaction.
  • Maintain accurate records of customer interactions, orders, and inquiries in our database.
  • Collaborate with various departments to support sales, chase quotations, and assist in business development initiatives.
  • Contribute to the continuous improvement of customer service processes and procedures.

Requirements:
  • Previous experience in a customer service or administrative role is preferred.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills with an attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Proficient in Microsoft Office Suite and customer relationship management (CRM) software.

What We Offer:
  • A supportive and friendly work environment.
  • Opportunities for professional development and career advancement.
  • Competitive salary of $50,000 per annum, plus benefits package.

About Recra Consulting:
We have a drive and passion to establish and build long-lasting relationships. Our client relationships are built on honesty, transparency, and dedication. We engage closely with candidates and clients to ensure a congenial connection.

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