Guest Experience Specialist

14 hours ago


London, Greater London, United Kingdom Bennett Hay Full time
Job Title: Guest Service Host

We are looking for a highly skilled Guest Service Host to join our team at Bennett Hay’s prestigious office site in London.

Key Information:
  • Estimated Salary: £32,000 per annum (pro rata for 4 days a week), reflecting the company's commitment to competitive salaries.
  • Working Hours: Monday to Thursday, 8 hours per day, providing a great work-life balance.
About the Role:

The ideal candidate will be responsible for managing visitor flow, signing them into the visitor management system, and issuing security passes. They will also provide cloakroom facilities and escort guests to meeting rooms, ensuring they feel valued and comfortable.

Setting up meeting rooms, including seating arrangements and refreshments, and clearing them after use is another key responsibility. Maintenance of a clean and presentable reception area and open-plan office spaces is also crucial.

Building positive relationships at all levels is essential by being a go-to contact for floor occupants and visitors. Switchboard duties and support building entry/exit procedures will also be handled on a rotating basis.

A proactive approach to reporting building faults and monitoring progress until resolution is required.

Requirements:
  1. Excellent communication and interpersonal skills with a polite and professional attitude.
  2. Strong organisational and multitasking abilities.
  3. A service-oriented approach striving to exceed guest expectations.
  4. Ability to work collaboratively and assist colleagues when needed.
  5. Proficiency in using visitor management software, meeting room scheduling systems, and other relevant tools.
  6. Familiarity with health, safety, and environmental procedures in a professional environment.


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