VIP Sales and Service Manager

3 weeks ago


London, Greater London, United Kingdom Emilia Wickstead Full time
Role Summary

We are looking for a results-driven VIP Sales Manager to join our team at Emilia Wickstead. The successful candidate will have a proven track record in VIP sales management, building relationships with high net worth individuals and driving sales growth through strategic partnerships and initiatives.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with high-profile clients. They will be able to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines while maintaining a high level of professionalism.

Responsibilities:

  • VIP Client Relationship Management: Develop and nurture long-term relationships with VIP customers, ensuring personalized attention and a deep understanding of their preferences.
  • Sales Leadership: Drive sales strategies aimed at increasing revenue from VIP clients. Set and monitor sales targets, ensuring goals are met and exceeded.
  • Event Planning: Plan and execute high-end in-store events and international trunk shows, private client showings and exclusive experiences to strengthen customer engagement.
  • Client Acquisition: Identify and attract new VIP clients through networking, referrals and industry contacts. Proactively engage with high-net-worth individuals.
  • Product Knowledge: Maintain a comprehensive understanding of the brand's luxury product offerings. Act as an expert in product knowledge to provide clients with insightful and tailored advice.
  • Reporting & Analytics: Track and report on VIP sales performance, client acquisition and satisfaction metrics. Create CRM tools to maintain accurate records of customer interactions.

Requirements:

  • 3+ years of experience in a similar role within the luxury retail sector, with a proven track record in VIP sales management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with high-profile clients.
  • Strong leadership skills, with experience in team management and development.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines while maintaining a high level of professionalism.

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