VIP Guest Services Director
2 months ago
We are looking for a seasoned Guest Experience Manager to join our team at Conrad London St James.
This individual will be responsible for designing and delivering exceptional guest experiences, while maintaining the highest standards of service and quality.
Key Responsibilities- Lead the Guest Relations & Duty Manager team to deliver exceptional guest experiences.
- Design and implement tailored VIP guest experiences, incorporating guest preferences and needs.
- Collaborate with Sales and Marketing to identify opportunities for growth and revenue generation.
- Proven experience of leading teams in a 5-star hospitality environment.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and make effective decisions quickly.
A competitive salary of £45,000 - £55,000 per annum, depending on experience.
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VIP Club Experience Director
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Global VIP Relations Director
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Luxury Guest Experience Director
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London, Greater London, United Kingdom Hilton Worldwide, Inc. Full timeJob OverviewWe are seeking a highly skilled Luxury Guest Experience Director to lead our Guest Relations Team and ensure the highest level of personalized service for all guests. This role involves managing the entire guest experience, from pre-arrival to post-departure, including in-room check-ins and tailored amenities.The ideal candidate will have...
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Hotel Guest Services Director
3 weeks ago
London, Greater London, United Kingdom Crimson Hotels Group Full timeCrimson Hotels Group is seeking a highly motivated Hotel Guest Services Director to oversee the Guest Relations department and drive exceptional customer service.This role involves leading the team, developing strategies to drive guest satisfaction and loyalty, and acting as the hotel's ambassador.The estimated salary for this position is around £50,000 -...
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VIP Experience Coordinator
1 day ago
London, Greater London, United Kingdom Gymkhana Full timeGymkhana, a renowned fine dining establishment in London, invites applications for a VIP Experience Coordinator to oversee the delivery of exceptional service to their esteemed guests. As a member of the front-of-house team, you will play a pivotal role in creating memorable experiences that exceed expectations.The successful candidate will be an experienced...
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Guest Services Operations Lead
15 hours ago
London, Greater London, United Kingdom Amplify Guest Services Full timeJob OverviewWe are seeking a Guest Services Operations Lead to join our team at Amplify Guest Services. In this role, you will be responsible for providing structured leadership and direction to create a high-performing team.The successful candidate will have experience in managing client relationships, reporting, and overseeing reception, switchboard,...
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VIP Experience Manager
2 weeks ago
London, Greater London, United Kingdom Ministry of Sound Full timeMinistry of Sound is seeking a highly skilled VIP Experience Manager to spearhead the launch and success of our brand new VIP Club Experience. This exciting role involves building relationships with premium brands, influencers, and businesses to create unforgettable experiences for our VIP guests.The ideal candidate will have experience in new launches, menu...
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Hospitality Service Director
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London, Greater London, United Kingdom Amplify Guest Services Full timeJob DescriptionWe are seeking a Hospitality Service Director to join our team at Amplify Guest Services. As a key member of our management team, you will be responsible for providing structured leadership and direction to create a high-performing team.The successful candidate will have experience in managing client relationships, reporting, and overseeing...
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VIP Engagement Manager
2 weeks ago
London, Greater London, United Kingdom Frieze Publishing Ltd. Full timeFrieze Publishing Ltd. is seeking a skilled professional to fill the role of Senior VIP Relations Manager. This position will be responsible for ensuring the success of Frieze Fairs globally by engaging top-level collectors and art advisors.About the RoleThe ideal candidate will have a strong network of existing relationships with collectors and advisors in...
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Guest Service Director
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Director of VIP Operations
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London, Greater London, United Kingdom Frieze Publishing Ltd. Full timeAbout Frieze Publishing Ltd.Frieze is a leading platform for modern and contemporary art, dedicated to artists, galleries, collectors, and art lovers. Our mission is to unite people in our love of the arts by harnessing the entirety of our company with a lens of diversity, equity, and inclusion.We are seeking an experienced professional to fill the role of...
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Guest Services Director
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London, Greater London, United Kingdom Marriott International Full time**Job Title:** Guest Services Director**Salary:** $70,000 - $95,000 per yearAs a Guest Services Director at Marriott International, you will be responsible for leading the front office team and ensuring exceptional guest experiences. Your role will involve managing the front desk, resolving guest issues, and maintaining accurate records and reports.You will...
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VIP Sales Director
2 weeks ago
London, Greater London, United Kingdom Ministry of Sound Full timeWe're seeking an exceptional VIP Sales Manager to spearhead the launch and success of our brand-new VIP Club Experience at Ministry of Sound. As a pivotal member of our team, you will be responsible for filling the VIP space on over 100 nights per year, combining your passion for sales with skills for strategic partnerships to ensure the space thrives.You...
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Luxury Guest Service Manager
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Luxury Hotel Guest Service Director
1 week ago
London, Greater London, United Kingdom Conrad Hotels & Resorts Full timeAbout Us Conrad London St James is a luxury hotel brand that embodies the spirit of personalized service. As part of Hilton's three global luxury brands, we strive to deliver exceptional experiences to our guests. Our hotel is renowned for its excellent service and is ranked among the top 5% of hotels in London and the top 10% in the world.Job Summary We're...
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Director of Guest Services
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London, Greater London, United Kingdom Melia Hotels International S.A.(Meliá) Full timeMelia Hotels International S.A. (Meliá) offers a unique opportunity for a motivated individual to join our team as a Director of Guest Services.Job SummaryThis role is responsible for overseeing the entire guest services operation, ensuring seamless interactions between guests and hotel staff.Customer Service: Provide exceptional service, resolve guest...
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Guest Services Director
1 month ago
London, Greater London, United Kingdom Principal York Full timeLead Guest Services at Principal YorkWe are recruiting a highly motivated Guest Services Director to oversee front desk operations at our hotel.The ideal candidate will have experience in leading teams and managing customer-facing operations. The annual salary for this role is £35,000, plus benefits such as an additional day's leave for birthdays and...
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Guest Experience Specialist
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London, Greater London, United Kingdom Guest Experience Full time**About Us:**Meliá Hotels is a leading global hospitality company with a rich history of delivering exceptional guest experiences. Our commitment to excellence drives us to continuously improve and innovate, ensuring that our guests feel valued and cared for throughout their stay.Estimated Salary: €28,000 - €38,000 per annum, depending on location and...
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Guest Experience Coordinator
2 weeks ago
London, Greater London, United Kingdom Hilton Worldwide, Inc. Full timeAbout the Company:Hilton London St. James is one of Hilton's three global luxury brands, reflecting the bold, inspired, and personalized service we offer our guests. We are renowned for our excellent service and are in the top 5% of hotels in London and the top 10% in the world.We offer a range of benefits, including a yearly salary of £32,500, plus...
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Guest Services Director
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London, Greater London, United Kingdom Staycity Group Full timeWe are seeking a highly motivated Guest Services Director to lead our front desk team at Wilde Paddington Aparthotel. As a key member of our team, you will be responsible for delivering exceptional customer experiences, managing employee performance, and ensuring seamless day-to-day operations.The ideal candidate will have a proven track record of...