VIP Relationship Builder
17 hours ago
We are looking for an experienced VIP Relationship Builder to join our team at Excel Winner in Nine Elms, SW London.
Salary Range: £60,000 - £80,000 per annum, depending on experience.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with high-net-worth clients. Fluency in Chinese and English is essential.
About the Role:
This is a dynamic and challenging role that requires a high level of professionalism, discretion, and organizational skills. As a VIP Relationship Builder, you will be responsible for managing and fulfilling all VIP requests, building and maintaining strong relationships with high-value clients, and anticipating and addressing potential issues before they arise.
Key Responsibilities:
- Plan and coordinate exclusive events, promotions, and experiences tailored to VIP clients.
- Work closely with Sales & Marketing to ensure VIP customers' needs are met and to communicate any special requirements or feedback.
- Assist the department in completing necessary applications as determined by the company for the Estate department.
- Oversee the department's financial processes, ensuring adherence to budgets and procedures.
Requirements:
- Holding a degree in Business, Marketing, Hospitality, or a related field.
- Minimum 3 years of experience in luxury hotel customer service, account management, or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
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