VIP Relationship Builder

17 hours ago


London, Greater London, United Kingdom Excel Winner Full time
VIP Relationship Builder Position

We are looking for an experienced VIP Relationship Builder to join our team at Excel Winner in Nine Elms, SW London.

Salary Range: £60,000 - £80,000 per annum, depending on experience.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with high-net-worth clients. Fluency in Chinese and English is essential.

About the Role:

This is a dynamic and challenging role that requires a high level of professionalism, discretion, and organizational skills. As a VIP Relationship Builder, you will be responsible for managing and fulfilling all VIP requests, building and maintaining strong relationships with high-value clients, and anticipating and addressing potential issues before they arise.

Key Responsibilities:

  • Plan and coordinate exclusive events, promotions, and experiences tailored to VIP clients.
  • Work closely with Sales & Marketing to ensure VIP customers' needs are met and to communicate any special requirements or feedback.
  • Assist the department in completing necessary applications as determined by the company for the Estate department.
  • Oversee the department's financial processes, ensuring adherence to budgets and procedures.

Requirements:

  • Holding a degree in Business, Marketing, Hospitality, or a related field.
  • Minimum 3 years of experience in luxury hotel customer service, account management, or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.


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