VIP Client Experience Lead

2 days ago


London, Greater London, United Kingdom Emilia Wickstead Full time
About the Role

We are seeking an experienced VIP Client Experience Lead to join our team at Emilia Wickstead. The successful candidate will have a proven track record in luxury sales management, with excellent leadership skills and experience in team management and development.

As a key member of our sales team, you will be responsible for developing long-term relationships with VIP customers, ensuring personalized attention and deep understanding of their preferences. You will also drive sales strategies to increase revenue from VIP clients, setting and monitoring sales targets.

Main Responsibilities:
  • VIP Client Relationship Building: Foster long-term relationships with VIP customers, providing exceptional service and personalized attention.
  • Sales Strategy Development: Drive sales strategies to increase revenue from VIP clients, setting and monitoring sales targets.
  • Event Planning: Plan high-end in-store events, trunk shows, private client showings, and exclusive experiences to strengthen customer engagement.
  • Team Management: Manage and mentor a team of sales associates, providing training on VIP sales techniques and luxury service standards.
Requirements:
  • Experience: 3+ years in a similar role within the luxury retail sector, with a proven track record in VIP sales management.
  • Leadership: Strong leadership skills with experience in team management and development.
  • Sales Expertise: Exceptional sales and negotiation skills, with a strong customer-focused approach.
  • Communication: Excellent verbal and written communication skills, engaging high-profile clients.
  • Event Planning: Experience organizing exclusive events for luxury clientele.
  • Product Knowledge: In-depth understanding of the luxury market and product categories.

The estimated salary for this position is £60,000 - £80,000 per annum, depending on experience.



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